One of my favorite characters in this game is Athena, Mikko. And I've been speaking this entire time about how Emet-Selch is absolutely responsible for his shortcomings in communication, contributed to the Elpis trainwreck, how his abuse of Varis is inexcusable, and how the snap-back from his internal arguments trying to convince himself that he really IS a cruel person who doesn't care about others has terrible, unacceptable consequences for those around him. I'm not sure where on earth you could have gotten this read from.
No, I think the point where we diverge on the character is that we came away from Shadowbringers with a different read from his character from the start; you seem to have come away with "aha, he takes cruel actions in Shadowbringers, which must reflect an intrinsically cruel part of his personality, which must have been there all along, so that is what I will search for in his future appearances" and then worked backwards to try and force that square peg into a circular hole going into Endwalker; hence the extremely odd readings of his scenes with Hermes that can't really be substantiated. I saw his psychology of 'an intrinsically kind and empathetic character forcing himself to be cruel, for both good and very, very ill results' since Shadowbringers - that exploring the tragedy of a good person who feels forced to take cruel actions was always one of Shadowbringers's central theses - and thought almost every aspect of his characterization in Endwalker was therefore delightfully perfect. As I said, it's very easy - because this was the writing intent - to connect his scenes on Elpis not with his scenes of being 'cruel' and 'unempathetic' in the prior expansion - but the times when his reluctant kindness and when others' hurt is obviously getting under his skin bothers him because he can't not see it, can't not respond. Trust me, almost every scene in Endwalker is calculated and written to hammer home to you that Emet is an absurdly good person who feels deeply for others, to the point of near-absurdity. His last scene where he turns into an in-game advertisement for future content is predicated on him wordlessly picking up the Warrior of Light's silent distress purely through observation, realizing why, and then responding with comfort, knowing exactly how to cheer them up.
Again, if you want to use this to make a connection to his later villainous behavior, you still can. It's very easy. It's just not as straightforward as 'he was never able to feel for others' - it's actually 'he always felt too much for others.' And then he proceeded to do awful, awful things to cope with that sheer internal dissonance.
If you want to get into nitty-gritty about defining empathy again, we can - I would argue that Emet very clearly displays, multiple times in both expansions, instinctively observing or picking up on others' distress and pain and being made viscerally uncomfortable by it and responding to it in a way I absolutely count as empathy and being emotionally observant. Back in Shadowbringers, he has a whole bit of dialogue where he quite easily calls Thancred out on exactly what he's truly feeling regarding the Ryne situation and why. It just gets jumbled on the way out in terms of how he expresses it because he's a socially awkward idiot who doesn't know how to express himself emotionally to people without being a huge jerk. And perhaps you lean more towards seeing 'empathy' as an intellectual skill and a choice, I usually do not. I define it more as an instinctive emotional attentiveness and sensitivity to others' feelings, even if you don't fully know the context or the details. He's too distressed himself when he sees the distress of others around him, and very clearly "feeling for the person he's being kind to," for me to feel otherwise. Again, if you want to use a word like 'compassion' or 'sensitivity' instead, sure - but the way you define empathy makes it very difficult for me to use as grounds as 'flawed person' in a way that can be meaningful in terms of criticism of one's character, because I don't think the ability to mind-read reflects one's moral standing. (Neither does my definition of empathy, for what it's worth - as I said, that also absolutely led him down his cruel path in a painfully human way.) Especially if we're still using his interactions with Hermes as the prime example here of showing what he's 'lacking'.



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