Objectively, it has to be said that the whole social aspect of FFXIV is incredibly dysfunctional, much as I've met some awesome folks in my time.
There's no ingame global chat channel, the closest you get to one is NN. If it didn't exist, where (outside social media, we'll get to that later) would returning players, newbies, or people whose previous coteries disbanded make new connections? There's not a lot of random interactions (most chats I see in cities seem to be between groups of existing friends), and that's assuming people are really paying that much attention to the chat while in the city. There's no trade chat as there is in WoW (not that trade chat was always that much better, most of the time it was basically like Fox News if Fox News had RMT and content carry ads instead of regular commercials, but you did get the occasional interesting exchange).
Linkshells seem to be chronically completely dead apart from Hunt ones, even hellos go unanswered even if several people are online. Fellowships are mostly just a bulletin board of Discord links and seem to be little used otherwise.
FCs do not serve as the social hubs that one expects of guilds in most games (it not helping at all that the housing system severely impairs FC growth).
You're basically forced off to social media, and even there things are heavily twisted (largely because of social media platforms' policies, which threaten to severely impair Internet socialization on the whole going forward, really. Feels like sadly, we nerds had our 30 ish years of hope, the popular kids have taken over the digital world too now and our future is solitude and the dark insides of lockers. LOL).

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