FC Member banned due to Phishing getting her account

[Jojoya]

A FC Member got her account taken over in a phishing scheme. She followed a link to "The Loadstone" site from someone she knew and you guessed it, it was NOT her friend and it was a fake Loadstone site. Her account was used for advertising RMT and SE did what they should have done and banned her account.

She immediately contacted SE and they had her re set her password and said they would work on getting her account re instated. I'm not looking for sympathy for my FC member, she should have been more carful. what I want to know is if anyone else has had something similar happen to them and how long did it take SE to investigate restore an account?

It happens far more often than it should.

Character rollbacks seem to take 10-14 days most of the time, though it can be longer. Your FC member needs to know that most items/gil obtained on the character during the rollback waiting period will be lost when the rollback is finally processed. They need to keep that in mind if they intend to keep playing the character during the waiting period.

[SnakeWeasel]

It happens far more often than it should.

Character rollbacks seem to take 10-14 days most of the time, though it can be longer. Your FC member needs to know that most items/gil obtained on the character during the rollback waiting period will be lost when the rollback is finally processed. They need to keep that in mind if they intend to keep playing the character during the waiting period.

Thanks that's the info I was looking for, it's been at least that long. T he FC member sends requests for updates on the ticket ever few days and so far she only gets "We are working on it"