Laughably, with this thread in mind, my friends who still play the MMO I quit in favor of FFXIV tell me that said game was taken offline for maintenance and a content update.... and when, after several hours of downtime, the servers did come back online the proverbial hit the fan. The new episode was laughably bug-riddled and anyone who was fortunate enough to reach the end of it found that it concluded by taking them back to the start! Said episode also involved playing as an NPC, with the unfortunate byproduct of the player's ability tray being empty when they returned to their own character.

Complain about FFXIV's downtime all you please, but with the above display of cartoonish incompetence in mind I'd say that S.E's approach to quality control is the correct one.