Woops! I bought the wrong item. (Too bad.)

[Jojoya]

Considering the attention to detail needed during raids to be successful, it shouldn't be much to ask the same attention to detail when interacting with an NPC to buy that which you need to succeed in raids.

Mistakes happen. It isn't like it isn't fixable. It just isn't fixable... today.

Such a change wouldn't affect only those who raid. It would affect more casual players as well.

You could argue they don't need that gear in the first place (at least not right away, eventually ilvls for MSQ content will increase) but it's still something they want to have.

I'm a bit divided about whether it's really needed but it falls to the side of need considering saturation of confirmation windows and the design of those windows.

I've brought up in the past how the confirmation windows for gear purchases needs a redesign to reduce the chance for an item to be purchased in error. Change the design so you have a first line of "Confirm you wish to purchase the following item, a second line in larger font with the item name and icon, then the yes no. Remove the initial "You cannot currently equip this item, do you still wish to purchase it?" advance prompt and have the text of the item name in the confirmation change based on whether it can be equipped by current job (green), equipped by another job that's at the appropriate level (blue) or currently unable to equip on any job (red) - probably could also use some sort of symbol for those who are color blind such as check mark for can currently equip, plus symbol for will be able to equip and X for cannot equip.

That removes one layer of excess confirmation windows we're currently subjected to (frequently mentally tuned out because we expect to get it if we're buying for a different job) and the larger font plus color brings attention to the item about to be purchased so the player is less likely to make an error.

Make that change (or something similar) and the need for a refund period may disappear.