My guess is that the 1 crystal return (which I agree is laughable and shouldn't be a thing) might be the result of the retainer bringing back a unique item that you already have in your inventory, or some other item that your character can't collect for some reason. But that's just a guess on my part.
Since you mentioned 2 ventures, I assume this is in regards to quick ventures. These often result in items tagged unique. So be sure to clear those out asap.



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