I would have quit this game a couple months in on Famfrit (last autumn) if not for overwhelmingly kind and helpful mentors in novice chat and elsewhere. It's sad that there are obviously some servers/data centers where this is not the case.
I can not overstress how helpful mentors are on Famfrit. Inviting people to groups to go to target dummies and literally teach how to play a job, teach how crafting works etc.