Yoshi-P: Flippant dismissal of player criticism is a poor look for a lead developer.

[Valkyrie_Lenneth]

I've worked in retail for 5 years, and the customer always knows best. Unless you play XIV in which case, the people who take money from you know best.

The customer knows best was a construct come up by people to make themselves feel good for yelling at low level customer service people, nothing more.

[MintnHoney]

The customer knows best was a construct come up by people to make themselves feel good for yelling at low level customer service people, nothing more.

Incorrect!
It was a slogan coined by a London department store founder in 1909 who wanted to reassure his customers that they would get good service.