Am i really the only one that dislike Yoshi-P ?

[HeyMcFly]

Maybe work a customer service job where you have to deal with the public/ people
You'll find most are horrendous, spoiled & entitled bridge trolls who treat you less than anything

I'm not defending yoshi-p, yet there is a fine line between harassment (death threats) which customers are willing to do.

Then there's valid criticism, which customers are usually too stupid to do.

You can criticize the game all day. I do it ALL OF THE TIME. For example: I cannot stand the mundane, generic hairstyles this game has. I made a megathread about hairstyles folks would rather see & also what NPC hairs they'd like
The best hair we have gotten is Lyse's hair & that was only recent. All of my frustrations are put into the thing I dislike the most about this game & it's the hairstyles. Housing is a close second.
It's not that hard to criticize a game & only the aspects of the game you dislike.

There's no reason to verbally assault a person.
Imagine if it was your friend, sibling, family member, child who was being treated the way half of this community treats the XIV team.

[Axxion]

Maybe work a customer service job where you have to deal with the public/ people
You'll find most are horrendous, spoiled & entitled bridge trolls who treat you less than anything

I'm not defending yoshi-p, yet there is a fine line between harassment (death threats) which customers are willing to do.

Then there's valid criticism, which customers are usually too stupid to do.

You can criticize the game all day. I do it ALL OF THE TIME. For example: I cannot stand the mundane, generic hairstyles this game has. I made a megathread about hairstyles folks would rather see & also what NPC hairs they'd like
The best hair we have gotten is Lyse's hair & that was only recent. All of my frustrations are put into the thing I dislike the most about this game & it's the hairstyles. Housing is a close second.
It's not that hard to criticize a game & only the aspects of the game you dislike.

There's no reason to verbally assault a person.
Imagine if it was your friend, sibling, family member, child who was being treated the way half of this community treats the XIV team.

Here is the thing we need as a whole to call them out. Those are the people that are not emotionally and mentality sound. Those are the ones that will tarnish what this game became

[Lauront]

Maybe work a customer service job where you have to deal with the public/ people
You'll find most are horrendous, spoiled & entitled bridge trolls who treat you less than anything

I have done that, having worked in complaints. I've also worked in the area of various larger corporate outfits that analyses feedback from customers, again including complaints. Complaints in particular means you are dealing with customers who are generally disgruntled and sometimes at the end of their tether with the business, so it's not always the most pleasant of work, and with this understanding in mind, it is common in such businesses to have processes to help staff deal with this, both for their own well-being and to help ensure customers are still served properly - processes which I believe SE already follows by having dedicated, separate staff whose job it is to harness customer feedback, even if they don't really seem to have any active CMs around anymore...

I will add that the notion I sometimes see come up, that a customer's complaint has to be well worded or constructive or even "valid" for it to be of use to the business is untrue. If anything, it is the business's responsibility (or at least in its best interests) to be proactive and understand why its customers feel the way they do, before they convert into former customers, which in turn can convert to further customer losses, including losses of potential customers through detractors (bad word of mouth.) This is a framework even very well established household brand names view it through, even though customer attrition isn't that likely to harm them much. None of this means addressing each and every point of a complaint or treating every complaint as valid, but it provides valuable intelligence to a business about its customers' sentiment and how it needs to deal with it, as perception is key. This is what Yoshi is getting at in his comments about silent customers who just leave. Particularly when the customer isn't looking for a refund or something like that, and are just voicing their feedback, it means they still care about the product to some extent and hope for it to improve before abandoning it.

The devs are not inherently customer-facing, and usually you would have separate staff collecting and analysing feedback (see above), not least of all because people can be sensitive to their own work being criticised. Nonetheless, death threats towards their staff are frankly unacceptable. My understanding is that the situation he addressed related to death threats (where I assume the people in question went out of their way to reach the devs directly) and verbal abuse, but it's worth noting that around the time these comments began circulating, it was treated by some as though it applied to commentary made on the forum. However, based on the translation of the commentary I've been able to find here, he is addressing a specific scenario (it doesn't mention the death threats here), which does not appear to have related to paying customers like those on the forum, who have no direct interaction with the devs anyway. I still think he could've been clearer in that statement, but to me the situation sounds like elements in the JP fanbase that went overboard. So it's important to be clear on what the context is here.

By the by, flippant answers to an already irritated customer is something that'd be frowned upon when handling a customer. Maybe in his capacity as a director Yoshi doesn't have to worry about it too much, but in this case he is the one addressing the customer feedback in question, so the principle still applies.

[george357]

its one thing to present your case and request changes its another thing to curse and tell them to fire all invoved this is just calling names and demanding attenion sorry this will not work and just get you suspended.