When you pay for something and you only get partial product

[Chris310]

While it's unfortunate that they still don't apply on Hrothgar and Viera, it's written on the page :

there is usually text in the description of said store items stating if headgear has race restrictions.

A) It says " This head gear will not be displayed when equipped by Hrothgar or Viera characters. " on the store page, [...] Now, should they be viera/hroth compatible? Absolutely. But to say you weren't warned is just disingenuous

With that said, it is the consumers responsibility to understand what they are purchasing. It does say on the site "This head gear will not be displayed when equipped by Hrothgar or Viera characters"

That would pass as a flimsy excuse if the page looked like this. Instead, what you get when you first access the webpage is this

Nevermind the fact that Shadowbringers was released 3 years ago and invisible hats on its races shouldn't be a thing anymore at all.

[Kurando]

snip

Even if it's been 3yrs, anyone who has been playing Viera/Hroth for some time would know better, and should continue to assume a headgear piece won't show UNLESS they try it first to confirm. Get another player to link the item or use the new Dream Fitting at Inns in-game to check it works.

[rahz]

How convenient your screen shot just barely cuts off the "About This Item" where it says exactly what you needed to know about the items. Did you even bother to scroll down?

hopefully this picture is really big so no one can miss it.

Perhaps you can open a ticket item to have the item removed from your inventories and refunded. Just explain it was a one time mistake and they might have some leniency on you.

Perhaps you might also be able to contact your bank for a possible refund for only being able to partially use a product, but doing that can cause issues down the line. Square can block all future transaction with your card if you do that.

[Mierna]

I'll agree that its there fine. But it's not up top, it's not highlighted, it's not bolded or any way made different as a warning to the buyer. In fact it's not even in my window, i have to scroll down to see it. but Buy is for sure in my window.

And it's been long enough, and things should work. Especially if they're charging money for it. That's my biggest gripe. I'm paying additional. Items should work.

It's more than a little shameless to say "hey, we're charging full price for this product that doesn't work completely. THANKS"

[Jojoya]

I'll agree that its there fine. But it's not up top, it's not highlighted, it's not bolded or any way made different as a warning to the buyer. In fact it's not even in my window, i have to scroll down to see it. but Buy is for sure in my window.

And it's been long enough, and things should work. Especially if they're charging money for it. That's my biggest gripe. I'm paying additional. Items should work.

It's more than a little shameless to say "hey, we're charging full price for this product that doesn't work completely. THANKS"

The items do work as stated. If you were to Fantasia to one of the races other than Viera or Hrothgar, the head item would display instead of remaining invisible simply because you were Viera or Hrothgar at the time of purchase.

The limitation of the item was stated on the product page. You still chose to make the purchase. If you feel like you're being cheated, that's on you for being a dumb consumer. Learn to read everything contained on a product page instead of impulse buying. I've saved myself a lot of money on potentially bad purchases over the years because I took the time to read the fine print.

You were told upfront to expect head items not to work. You would think after 3 years that Viera and Hrothgar players would finally be able to understand that SE was serious when they said that.

[Mierna]

You would think after 3 years that Viera and Hrothgar players would finally be able to understand that SE was serious when they said that.

You would think after 3 years that Viera and Hrothgar players would finally be able be able to wear hats by allowing external head pieces to clip through hit boxes like they do for miqote and aura.

And again, they've gotten other head pieces to work. It just clips through. So I'm not sure why things can't continue to clip through. And it's not exactly a limitation, because it's not a restriction like a male-only or female-only attire. It's a completely non-functioning aspect of a product.