Because the majority of the community has done nothing but praise the developers, even when we get a subpar update. The Official Forums have a uniquely high amount of objectivity when it comes to its posters. On any other social media site, you'll see nothing but resounding praise even when the developers do something the hurts the game. Thus, the developers don't see anything they're doing as wrong. Most people posting online don't seem to care, so looks like we're doing something right then! If we want stuff fixed, we need people to start saying that there's something wrong. And I'm not talking about fake criticism where you spend half the time saying that despite this problem you actually love the game and think the developers are God's gift to mankind. This stuff will start to get better when the community stops pretending that Yoshi P and the devs are perfect.
I mean, look at the cash shop. $22 for a outfit? $24 for a mount? And when you buy most items they're only for ONE CHARACTER!?! Really?!? When we're already paying a sub? But no one actually cares enough to say something or put their money where their mouth is so we'll continue to get lazy, cheaply made $22 outfits on the shop so the CEO of SE can get another yacht, while the expansion we paid for only gets a handful of new models outside of the AF gear. Looks like we know where the budget went, and it'll continue to go there unless people start saying something.

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