lol, I literally work a service job. Sometimes two during the summer! I love my customers too! But when my company/employees fail on some things, I don't make excuses. I don't tell customers, "Sorry you've experienced this problem, but that's just the way it is, deal with it".
SE is, quite literally, a multimillion dollar company, so how many years do you want them to ride out the "we can't handle it, sorry fam." If they can't, maybe don't implement it to begin with. We pay for a service, so like.. we can reasonably be upset about some things. Sure, people can word things nicer, but then you have the whole healer fiasco which went as: "Hey, as a healer, things are easy, can you make it difficult and engaging for us too?" and they get hit with: "You want engaging content, go play ultimate". Is that good customer service to you? So why then, is it acceptable for SE to constantly handwave the housing issue with "servers can't handle it". We have apartments, we have instanced content, among other implementations, that are incoming. Its not like this is a brand new issue either.
With a push for this game being more solo, it doesn't surprise me that people want personals more than FC housing tbh. Especially if:
1) You're in a FC already, but the lead/officers don't let you decorate/garden/airship/blahblah
2) You don't want to join a FC solely for the house (I join mine for social reasons, for example, the house is the bonus).
So that leads you either with - personal, or making a FC suited for you and maybe a small group of friends, which in the end.. yeah, boils down to "you shouldn't have to". But yeah I agree upgrades would be good, the 400 item limit gets eaten up quick. Ideally, I just want a way to remove the bottom/columns and just making it plain or customizable. I mean part of that item limit gets eaten up by people trying to cover it up lol
Lords of Verminion is an instance lol - also go relook at the live letter; it's doubtful it's be the 8bit tamagotchi screen. I know we like to yoga stretch here, but c'mon now.