1 month since a Community Manager has posted anything

[Atreides]

This forum here is harmless. I am a moderator in another forums. We have a section for political discussions an the current happenings in east europe generate much moderation efforts.




Cheers

I mean politics is another thing entirely. It will always end in disaster the second someone disagrees with you.

[StriderShinryu]

The community managers are more active on other social media channels like Twitter.

People say this a lot but I don't really see it as true. I follow FF14 on twitter and, sure, they do actually post stuff there but it's mostly your expected PR stuff and links to new lodestone posts but they don't really interact or engage with anyone there any more than they do here. So I suppose if you want to just take "Post Count" as a measure of activity then I guess they are more active there but they still don't really seem to do much. Heck, most of their Twitter output could easily be handled by an autoposting bot as opposed to an actual person.

[RicaRuin]

I think SE wants to save money and Community Managers are CM for multiple games at a time, hence why they can't be very active - they have to please multiple crowds.

[Shriv]

Oh snap! I suppose we can substract 1 from their 10 posts/year quota.

[Nav_Fae]

People say this a lot but I don't really see it as true. I follow FF14 on twitter and, sure, they do actually post stuff there but it's mostly your expected PR stuff and links to new lodestone posts but they don't really interact or engage with anyone there any more than they do here. So I suppose if you want to just take "Post Count" as a measure of activity then I guess they are more active there but they still don't really seem to do much. Heck, most of their Twitter output could easily be handled by an autoposting bot as opposed to an actual person.

The only time I ever see them interact with anyone on that account, it's either with another verified company or a verified content creator. And when they do say something, it's almost always a meme.

Also if SE's social media account is anything like Amazon's (because I have worked for Amazon's social media account on Twitter before). Their posts would have to be verified by a superior operator before they can be submitted and the ones behind the screen are almost certainly not GMs capable of handling actual GM issues. Hence why they often only post PR and memes. Private Messages involving things like harassment that the account receives are forwarded to an entirely different department that addresses them that specializes in addressing them. They usually have bots but it's less for posting and more for moderating the operator on media account.

One of the rules we had on Amazon page is that if someone made a comment like "Are you guys made to pee in bottles?", those are the comments we were tasked with to reply with "No". We also had to address any comments that says anything bad about Bezos. But one thing we almost certainty do not do is collect actual feedback there. As that was not our job. We're hired just to basically say "Thank you for choosing Amazon" and comment on a pet pic or a baby picture now and then that was occasionally posted. Negative comments were either often ignored, deleted, made hidden. or reported to Twitter directly if it was that extreme.

[Mika_Zahard]

I thought Titanman was our community manager. xD

/thread
/10char

[gotaname1]

The last post on the English forum from a community manager was 1 month ago. I thought they were supposed to do something around here, like passing on feedback etc. to people who can do something, but it doesn't seem like it?

what feedback? the topics about recent events got buried badly by the necromancers they refuse to stop. Its almost like the bots from the game spill over into the forum! xD

[DPZ2]

You've all been spoiled by Blue posts on the WoW forums. Or saved from them. It's kinda hard to tell at times.

[Raoabolic]

Let me ask this, if the community manager DID talk to you would it suddenly fix the game? At this point I would have admitted defeat and give up providing feedback to people who at best pick and choose what they believe is an issue and at worst don't even bother and just relay to the devs what THEY think is an issue. The only way to talk to the devs is through the JP channels and even then the JP community thinks they pay attention to the west more than the JP community. That makes me think SE is pulling a "We understand, we are listening" on us. Oh well, at least the music is pretty sweet.

[Shougun]

Title feels like a song... lol:
It's been one month since you talked to me
Checked in on me and said. "I'm listening"

___

I can see a lot of negatives to talking to people too much, and that might be why, but yet still it would be nice to feel a bit more interactions somehow.

By negatives I mean the sort of lose lose, hostage situations.

• They say they got the feedback, now everyone is wondering why they haven't done what the thread said (to which they never agreed).
  
• They give a nice detailed response to why they disagree or think for the greater whole it's not a good move, to which everyone roasts them for.
  
• They give a not well detailed response, roast.
  
• They respond to most threads but not yours, roast.
  
• They said they'll do something but for some reason they haven't been able to yet, jail.
  
• They give a reason why there is a delay, more jail.
  
• They actually agree and will try to implement a feature, idea, request, etc- and it isn't done exactly like the person wanted. The biggest gaol.

A lot of roasting and jail lol, and probably all of it feels a bit stressful (classic customer service vibes).

___



Alternatively instead they just work on compiling feedback, making community events, etc. Probably for a lot of employees this situation is nicer. Still would be nice to have more interactions. But I'm not sure how you could ensure it was going to be a net positive for everyone.


Perhaps if we all wear subligars we can coax the old forum user out. Line the path with posts that need urgently translated for us. lol.
Reinheart do you need to see me in my underwear, is this how this works?