Housing update 3 is up.

[SnakeWeasel]

Looks like they are doing the right things to resolve the issue. From my past experience there are often issues that get missed in testing only to show up once a change goes live. The true test is how the problem is resolved in the end and this is better than I expected.

[Valkyrie_Lenneth]

Out of curiousity hows that going??

Oh most days are terrible, but the hands on keeps me in. Plus it allows me to go back to school since my shift is somewhat flexible.

[Krotoan]

Honestly, if they can't test it in a timely manner, I rather they just delay it to 6.2. Or a slow rolling out as previously suggested.

There was likely a reasonable amount of testing done and the bug didn't arise. You can't triple-quadruple-pentuple check every single update you do, it's not financially feasible or justifiable just to catch the ONE time something messes up.

While these two methods will inevitably still create frustration and draw criticism, I can tell you with 100% certainty it wouldn't have drawn as much criticism than this.

Then you'd be wrong, because the decision to delay endwalker as you so cited later was met with MORE criticism. People lost their minds because they scheduled their lives around the release date and because they felt they could no longer wait for content.

Another alternative option was to introduce lottery earlier, before ishgard housing is put in the game, and see if it works in earlier wards. That would be good testing on a smaller sample size that wouldn't have created as much grief.

Hindsight is 20/20 always. If they were to swap systems, they couldn't have done it arbitrarily on one patch and just suddenly everything is lottery. It's likely the system is all or nothing per ward as well, so if someone was playing click wars for a plot that was up for sale and placard sitting.. then after patch day came back and poof.. lottery now they would have "wasted" their time up till then clicking. The only reasonable choice would have been to do it during a ward upgrade, and the last one was quite a while ago. There's also considerations for plot squatters who then have all the time in the world to plan for the new housing district release and how to game it... Lots of factors to consider.

I believe we have shown that we are able to deal with delays.

.. you're funning right? Cause what this forum shows is people absolutely cannot wait for ANYTHING. They have been MADE to wait for things and it became a cavalcade of whining, there was no "dealing".

We were able to handle ew being delayed, as disappointing that was. When there has been around a half a decade wait for new housing, and they shit the bed, people are gonna be mad.

People being mad is understandable. People continuing to try and justify all the absolutely ignorant things they said while being mad is not.

At the end of the day, this is the lottery system's first impression on the playerbase, and they messed up big time. First impressions are everything. It's possible to recover from bad first impressions, like 1.0. But are the housing team gonna learn from this and try to making housing less frustrating to make up for this mistake. I doubt it.

You mean by like.. implementing a system wherein it removes the need to sit at a placard for hours and hours a day mindlessly clicking on something only to be beat out by people who are using scripts instead? Like that? Yeah yeah, y'all want instanced housing and that would solve every single problem until it doesn't. Would I mind instanced housing? No. Everything about "neighborhood feel" is bull puckey. Nobody walks around wards like "HI NEIGHBOR!". But when the server limitations make it so the instanced housing limits the amount of stuff you can put in your house or when you can't get to all your important house stuff because the servers are constantly overloaded by squatters who won't logout because of server capacity problems, I expect to hear the same complaints out of different mouths.

To me, an apology and a fix will not suffice. I want to see actual improvements to make up for it. Perhaps I am too idealistic.

.. this is one of the Karen-est things I've read all day, and I have to talk to Karens.

[Haprimac]

So does this mean I should accept the refund or wait for something to happen? I'm confused.

[LaylaTsarra]

So does this mean I should accept the refund or wait for something to happen? I'm confused.

If you lost the lottery yes you should accept it. Those that won are being asked to accept it now too if they haven't already. If you're affected by the 0 bug with no winner you should wait they will make the winner known.

[StriderShinryu]

So does this mean I should accept the refund or wait for something to happen? I'm confused.

I would wait. If the plot you entered for is still returning a 0 error then the winner has not been properly notified, and it may be you.

If you receive notification that you are the winner, your Gil will already be there and ready to roll. If you've taken the Gil back then you would still have to pay but there may be hoops you need to jump through that may just make it a pain in the butt.
If, in the end, you didn't win, your Gil refund will be waiting for you regardless.

[sagacious]

I would wait. If the plot you entered for is still returning a 0 error then the winner has not been properly notified, and it may be you.

If you receive notification that you are the winner, your Gil will already be there and ready to roll. If you've taken the Gil back then you would still have to pay but there may be hoops you need to jump through that may just make it a pain in the butt.
If, in the end, you didn't win, your Gil refund will be waiting for you regardless.

I agree with you that is why I left my deposit there and I am so glad I did. I want a house not a refund. Oh and I was a single entry but lost to a zero

[Gemina]

My FC is finally getting their own large! Excited!

I very much want to warn players, and strongly advise for players to keep their excitement at bay until they are rewarded their home.

Naoki Yoshida: We still have the lottery data, and it is possible for us to confirm the status of entry applications through our database server logs. These logs will be referenced to ensure that players who have accepted their gil refund from losing the lottery will not be negatively affected by the measures we will be taking afterwards.

This statement from Naoki can easily be misinterpreted. There is nothing in here that states they are taking measures to ensure plots are rewarded to the appropriate winners. What this means as far as I can tell, is that if you pulled out your refund, your entry at that plot will still be valid.

The course of action is yet to be determined. Even if they have the data necessary to determine exactly who won which plots, the measures they go about to address the issues may not grant you the property.

Do not kill the messenger here. I am not saying that the rightful winners will not get their houses. I just have a gut feeling everyone who feel victim to the bug will have to re-enter. "Will not be negatively affected" definitely is not the same as saying, "You will get your house once this blows over." Please try to keep that in mind.

[Mirhd]

snip

Except in Follow up #3, under the "Winning Lottery Number of 0" section it clearly says :

"Once this issue has been resolved, and lottery results can be relayed to the housing data servers without issue, it will be possible to confirm the lottery winners. Furthermore, players who registered for the lottery at the affected plots will not be required to register a second time. We ask for your patience as we work to recover data containing the results for these plots."

Nothing to misinterpret. We will not have to reenter. However, as we can't see who won and who lost, I agree people should curb their enthusiasm. I got the 0 bug and am prepared to see "better luck next time", personally. Though if someone was the only bidder, the plot goes to them, period.

[Lecru]

I very much want to warn players, and strongly advise for players to keep their excitement at bay until they are rewarded their home.


This statement from Naoki can easily be misinterpreted. There is nothing in here that states they are taking measures to ensure plots are rewarded to the appropriate winners. What this means as far as I can tell, is that if you pulled out your refund, your entry at that plot will still be valid.

The course of action is yet to be determined. Even if they have the data necessary to determine exactly who won which plots, the measures they go about to address the issues may not grant you the property.

Do not kill the messenger here. I am not saying that the rightful winners will not get their houses. I just have a gut feeling everyone who feel victim to the bug will have to re-enter. "Will not be negatively affected" definitely is not the same as saying, "You will get your house once this blows over." Please try to keep that in mind.

Did we read the same post? Are you feeling okay?