The lotto winner.... number ZERO? Are you serious???

[SteelbladeUK]

My fc bid on Empyreum, Ward 6, plot 1, only bidders, rolled 0, we've kept the refund in because I've heard of people having an issue claiming the refund on a 0 roll, but losing a lottery to YOURSELF sucks.

[Aeika]

Our FC was one of the affected (all 20 are from our FC, rolled a 0 winner)
We also noticed that during the bidding phase, the plot said "You have submitted a lottery entry for plot 2, ward 60, Empyreum." We just thought it was a funny error in reading out the message at the time. (the real plot is ward 2 plot 60, cact)
Perhaps these two bugs are related? Like its trying to pull results from a house that dont exist? (Ward 60 isnt real)

I hadnt thought of that, you might be right. I freaked out when I read "Plot 13, ward 8" and went back to check on it, to see it was a small plot I didnt bid on because it was really plot 8 ward 13.

[Shibi]

...Fixing it means you are taking away from the winners while ignoring people that lost there bid due to this bug....

If this is an off-by-one bug then the winners didn't win.

If you had entries 1, 2, 3, 4, 5, 6, 7, 8
The winning tickets were drawn from 0, 1, 2, 3, 4, 5, 6, 7

The real winners are the people one ticket higher. Winner 0 should be entry 1, winner 1 should be entry 2, winner 2 should be entry 3.

They can't take those houses back, but what they can do is - for all zero winners, give it to number 1, like it should have been.

[RobynDaBank]

I can’t seem them rolling it all back because I don’t know how that doesn’t screw the folks who already transferred to their new home. So they roll it back, say everyone has to enter again and what happens to the people who won? They lose the new plot and their previous plot?

They figure out the bugged plots, and decouple the houses which encountered the bugs from the normal ones if possible. If all of them were bugged and the winners won theirs because of the bug, they should still do this IMO. Leave the claimed plots be, it would be silly to distress the winners who were not at fault.

[AmamiyaSakura]

I am pretty devastated. Been hanging out at the plot I bid on for an hour or so waiting for the lottery to end and was so excited thinking because I was the only participant, I clicked through without reading to discover the winning number was 0 and accidentally refunded my gil.

I am hoping that you are able to help players in this situation

[Zinjigee]

The main reason my wife and I have maintained our accounts since finishing Endwalker MSQ, patiently scraping together gil, has been to finally have a decent chance to play with housing. The lottery system, compared to the frustrating placard click-fest against other players, promised this opportunity. And now this, today. The only bidder on the property we chose, and we get a 'good luck next time' message because the result was '0' instead of our lottery number '1'.

Agreeing with most players here - how quickly excitement and anticipation can become absolute let-down and disgust...

[StriderShinryu]

It is unacceptable, but there's also nothing they can do about it. Players have won and build on their plots

Yeah, this is really the point of danger right now. There obviously was an error that caused some (many?) cases where no one won, but there were cases where people did win. Even if there was an error that caused the "wrong person" to win, they did still win. They got the winning notice, paid out their gil and have likely already starting designing. As crappy as it is that this error occurred, it would be even worse if SE just threw up their hands and took those houses/plots away now. Just rolling back everything and doing it all again is not really an option. Never mind that the system may not be locked off enough to just roll back that portion of the game and leave everything else as is.

[Seraphor]

If this is an off-by-one bug then the winners didn't win.

If you had entries 1, 2, 3, 4, 5, 6, 7, 8
The winning tickets were drawn from 0, 1, 2, 3, 4, 5, 6, 7

The real winners are the people one ticket higher. Winner 0 should be entry 1, winner 1 should be entry 2, winner 2 should be entry 3.

They can't take those houses back, but what they can do is - for all zero winners, give it to number 1, like it should have been.

This is incorrect and you need to stop posting this.
This was not a off-by-one bug, because in many cases the winning ticket went to the last entry.

If you had entries 1, 2, 3, 4, 5, 6, 7, 8
The winning tickets were drawn from 0, 1, 2, 3, 4, 5, 6, 7 AND 8

No. 8 wins, and it's valid, so if no. 5 wins, you cannot claim it should have been a 6.

[sagacious]

If this is an off-by-one bug then the winners didn't win.

If you had entries 1, 2, 3, 4, 5, 6, 7, 8
The winning tickets were drawn from 0, 1, 2, 3, 4, 5, 6, 7

The real winners are the people one ticket higher. Winner 0 should be entry 1, winner 1 should be entry 2, winner 2 should be entry 3.

They can't take those houses back, but what they can do is - for all zero winners, give it to number 1, like it should have been.

yes I understand but even if 0 was a random number why is it picked 90% of the time instead of 12% of the time this 0 isnt random has to be a bug

[Jax-chan]

If there is an issue with the coding. That means the next person in line would have won. Not the person who did win.

Not necessarily. Rather than making the tickets count from 0, it looks like there was an extra entry (ticket [0]) in the lotteries because someone forgot to tell the lottery program to exclude [0] when a ticket (which would be [1]) entered the data pool. That would explain why it displays "There were no participants in this lottery" if 0 was selected, since a lottery that has no entries would automatically roll [0] and return that string.

So if you had 4 people enter one lottery for a plot, it would normally be a 25% chance of winning - but it was actually 20% because ticket [0] was included.

This may be wrong though, because apparently people are now reporting they're not getting their refunds from 0 rolls because the lottery is saying that there were no participants and therefore no refund can be given.