Greetings fellow Eorzean,

We apologize for the inconvenience you are experiencing and would like to further assist with this matter. Please provide the following information:

1) Region/Area you are in (in real life, not in game)

2) Internet Service Provider

3) Does the issue happen on a specific character or on all characters?

4) Server that character is located on with issue:

5) Wired or wireless connection

6) Does the issue happen under specific circumstances such as a certain time frame or only in a specific area in game? Please clarify.

7) Does the issue happen at a specific time frame interval?

We look forward to your reply back.

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