If this were true you wouldn't be continuously making threads on the matter. Sometimes you have to continue asking to get what you want, hence why it keeps getting pushed by the players. Ask the PVP community if it felt ignored lol1) We've done this on the healer forum time and time again, and that feedback has been ignored. Multiple highly upvoted threads with TONS of great ideas.
A Summary of Healer Issues (208 upvotes)
Thoughts on why SE needs to hire a dedicated Healer job designer (168 upvotes)
The Healer Double Standard (139 upvotes)
These are going back 3+ years. Probably more I've missed. The job as a whole has been in the toilet for a while.
2) It's not our job to give solutions. We don't get paid to design this game, and our feedback is routinely ignored anyway.
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