Need information: Game Masters ignoring issue for a month. How to escalate issue?

[Aneshda]

You should search for those Job Stones in your Inventory, in your Retainers, Saddle Bag and your Mails. It is not possible to drop, discard, sell those Stones. Try to equip a Reaper Weapon or a Blue Mage Weapon and see if it helps. I had now and then my Job Stones too hidden in my Inventory, don't know why, it just happens now and then. Check your Blue Mage Book, are all Spells still there, is your Gear still in your Armory / Inventory? Then your Stones should be somewhere and go to the NPC's where you took the Job Quests and see if they have a Quest.

[Hellion777]

While I appreciate everyone trying to help me search my equipment, I think I should actually explain this a little more clearly.
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When the Inventory rollback happened, it rolled back to the beginning of January.
I am a newer player (less than a year), and had just started working on the jobs for Blue Mage and Reaper.
The Rollback pushed my inventory back to before I did the job quests. All armor, weapons, and glamours did not exist anymore (Yes, searched through each inventory location to no avail).
My Job levels, my quests, and Mage spells remained intact.
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I even had to rebuy a lot of other armor, and Materia as those also were now 2-3 weeks back.
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The cost of rebuying all of my gear was WELL OVER the 2 million Gil that I was rolled back to. This rollback cost me so much in gear progression, but there is nothing I can do about that.
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I just need my Job Crystals restored so I can continue with those 2 jobs.

[Sicno]

You should search for those Job Stones in your Inventory, in your Retainers, Saddle Bag and your Mails. It is not possible to drop, discard, sell those Stones. Try to equip a Reaper Weapon or a Blue Mage Weapon and see if it helps. I had now and then my Job Stones too hidden in my Inventory, don't know why, it just happens now and then. Check your Blue Mage Book, are all Spells still there, is your Gear still in your Armory / Inventory? Then your Stones should be somewhere and go to the NPC's where you took the Job Quests and see if they have a Quest.

OP didn't imply they discarded them, a GM performed a rollback on their character's inventory through commands. It reverted to a snapshot of their inventory taken 2 weeks in the past. That's how they find themselves in this situation. The inventory was reverted to a previous backup but the quests weren't reverted, they remain completed, so they can't "complete them again" to receive a new soulstone.