I already sent a few tickets

[AndreD69]

Gil is not issue and easily get back. I am glad they not demolished the FC, which that person could had done. I NOT agree SE not reimburse the gil from FC chest. Its only a line of code they can change. With the provided evidence i given with screenshots of FC activity and FC chest history that sackofshit took the gil.

I had full rights since I am 2nd in charge. I changed the part where i can remove gil from FC chest. But its redundant considering the damage was done.

I changed my PW and bought the damn token also for added security. I been playing for over 6yrs and now i need to have that on my account is BS. Would like they allow to add your cell# & email notification of any account changes for added security. But neither is offered or given from SE. I use other sites with my cell# & email added for security I never ever had issue with my other accounts elsewhere being compromised. Since i receive either or both, if their was attempt to get in other accounts.

Regardless i am not happy and i doubt SE will ever change their stance on security or to reimburse the lost gil. I been a loyal fan for yrs and now i am on the fence if my loyalty was misplaced. Since they not given me any encouragement to continue supporting their products.

[Arrhin]

Gil is not issue and easily get back. I am glad they not demolished the FC, which that person could had done. I NOT agree SE not reimburse the gil from FC chest. Its only a line of code they can change. With the provided evidence i given with screenshots of FC activity and FC chest history that sackofshit took the gil.

I had full rights since I am 2nd in charge. I changed the part where i can remove gil from FC chest. But its redundant considering the damage was done.

I changed my PW and bought the damn token also for added security. I been playing for over 6yrs and now i need to have that on my account is BS. Would like they allow to add your cell# & email notification of any account changes for added security. But neither is offered or given from SE. I use other sites with my cell# & email added for security I never ever had issue with my other accounts elsewhere being compromised. Since i receive either or both, if their was attempt to get in other accounts.

Regardless i am not happy and i doubt SE will ever change their stance on security or to reimburse the lost gil. I been a loyal fan for yrs and now i am on the fence if my loyalty was misplaced. Since they not given me any encouragement to continue supporting their products.

I'm sorry this happened, but on the other hand if you think two factor authentication is BS then I think it's time you have a look around, dual factor is a basic requirement for pretty much everything you do online. People should have it set up on any and every account they possess if it is possible. If it is not possible then do not do business with or have an account with that site/business. Even a leak from a minor, inconsequential account could lead to identity theft, or monetary loss irl. If people are not willing to take online security seriously then they're going to learn the hard way. It's quite literally the old wild west out there. If there is any take away from this, it is that SE should REQUIRE dual factor, not just weakly recommend it.

[Arazehl]

Gil is not issue and easily get back. I am glad they not demolished the FC, which that person could had done. I NOT agree SE not reimburse the gil from FC chest. Its only a line of code they can change. With the provided evidence i given with screenshots of FC activity and FC chest history that sackofshit took the gil.

I had full rights since I am 2nd in charge. I changed the part where i can remove gil from FC chest. But its redundant considering the damage was done.

Yeah I don't agree with the FC being SoL. SE takes the stance that if a FC leader gives gil privileges to anyone besides the leader, then they are responsible for any theft or loss of gil from that chest. It doesn't matter if you are the right hand man to the leader or not.

This is a RMT racket on making gil in game, so they can sell it for real money. They want one thing and one thing only "the gil". They don't care about the property, or bother with demolishing it. They don't care about any expensive materials inside the chest. All they are after is the gil.

This is a two man operation. They send these bogus mass /tells to a bunch of players, promising a chance at riches, which contains a link to a bogus SE account page. Looks just like the real SE account login and people input their user name and password. Once the victim has done this they have your login info. As soon as they can they log into your account. They invite their partner into the FC, then check your retainers for your gil, collects it and see if you have access to the FC's gil as well. Then they promote their partner in crime to the rank that has gil access to the FC chest and deposits all your personal gil from retainers and such into chest as well. Once that's done, they remove "every drop" of gil in the chest. From there their job is done and they go skipping off into the horizon.

Now that you've reported it as a compromised account to SE, it usually take 10+ days for SE to rollback your account to a time when you had your gil. Sadly they don't do it for FC gil. So be careful of what you put in your pockets in game from this point forward until you get your rollback, because it will be gone once you get your rollback.

[Iscah]

I NOT agree SE not reimburse the gil from FC chest. Its only a line of code they can change.

I assume their stance comes from the fact that it could so easily be exploited if they'd just restore the money to you without accounting for it. If they did so there would be a lucrative scam going on where someone makes it look like their account has been hacked, spirits all the money away and then asks SE to restore what was stolen from them.

I do think it's odd that they can't at least try to retrieve the amount of gil that was stolen and not yet spent, but once they've started spending it on the marketboard and the gil is in the hands of players who did nothing wrong, it's rather hard to take it back.