Closing The Game Causes BlackScreen/Crashes

[Darneltia]

Greetings fellow Eorzean,

We would like to further assist with this issue. Please provide a system report from the game by going to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.' Copy and paste the details of the selection to this post when replying back.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[EyeOfTheDragon]

Greetings fellow Eorzean,

We would like to further assist with this issue. Please provide a system report from the game by going to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.' Copy and paste the details of the selection to this post when replying back.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Hi Darneltia. I've posted the info needed. I did leave off installed games on my PC as they aren't running when I play FFXIV and have no inpact on what's causing the issue, hope that's okay. Everything else is listed here. I use MSI Afterburner sometimes to just monitor things when running games, but it's not running while playing FFXIV and my GPU isn't overclocked in case you were going to ask. All drivers for everything on my pc are up to date.

I'm really hoping that what's causing this for me and a lot of other players can be discovered and hopefully you're team can fix the issue.




-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\--\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i5-7400 CPU @ 3.00GHz (4 CPUs), ~3.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS F.27
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16316.438MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18748.438MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 918.551GB SYSTEM_FREEDISC_SPACE 128.819GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 11.729GB SYSTEM_FREEDISC_SPACE 1.190GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060 3GB
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1060 3GB
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 2988.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8158.219 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 3840 x 2160 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvhdci.inf_amd64_5702718f67189c9b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdci.inf_amd64_5702718f67189c9b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdci.inf_amd64_5702718f67189c9b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdci.inf_amd64_5702718f67189c9b\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0015.1179
SYSTEM_GRAPHICS_DRIVER_DATE 2/9/2022 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND LG TV (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {26FA7CD5-9041-4E5A-B9A9-D77FEED8D3CF}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.39.3
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/1/2022 19:00:00
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {76EF34A9-517E-4810-8EF6-C71DC15A5920}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.1.8237
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/21/2017 19:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2BB74DD0-A8E2-11EA-8001444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {48005500-A89B-11EA-8002444553540000}
SYSTEM_INPUT_NAME G512 Carbon Tactile
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4802C600-A89B-11EA-8004444553540000}
SYSTEM_INPUT_NAME G512 Carbon Tactile
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2BBC7DF0-A8E2-11EA-8002444553540000}
SYSTEM_INPUT_NAME Razer Lancehead Tournament Edition
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2BBCA500-A8E2-11EA-8003444553540000}
SYSTEM_INPUT_NAME Razer Lancehead Tournament Edition
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2BBD6850-A8E2-11EA-8004444553540000}
SYSTEM_INPUT_NAME Razer Lancehead Tournament Edition
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2BBDB670-A8E2-11EA-8005444553540000}
SYSTEM_INPUT_NAME Razer Lancehead Tournament Edition
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {48053700-A89B-11EA-8008444553540000}
SYSTEM_INPUT_NAME G512 Carbon Tactile
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Calculator
Calculator
Microsoft Text Input Application
Settings
Settings


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

MSI Afterburner 4.6.4
Google Chrome
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
OpenAL
Origin
Razer Synapse
RivaTuner Statistics Server 7.3.3
Steam
Ubisoft Connect
Intel(R) Wireless Bluetooth(R)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
FINAL FANTASY XIV ONLINE
Epic Online Services
CyberLink Power Media Player 14
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Intel® Software Installer
Bethesda.net Launcher
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.29.30133
HP ePrint SW
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.29.30133
Launcher Prerequisites (x64)
Intel(R) Chipset Device Software
HP ePrint SW
Realtek Card Reader
HP Connection Optimizer
HP Recovery Manager
Microsoft Visual C++ 2005 Redistributable
Intel® PROSet/Wireless Software
HP Orbit
Microsoft Visual C++ 2005 Redistributable
Realtek Ethernet Controller Driver
HP PC Hardware Diagnostics UEFI
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
HP System Event Utility
Epic Games Launcher
OMEN Control
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft VC++ redistributables repacked.
HP Audio Switch
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Intel(R) Trusted Connect Services Client
Launcher Prerequisites (x64)
Intel(R) Trusted Connect Service Client x86
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft .NET Framework 1.1
HP ePrint SW
Arc
Microsoft Windows Desktop Runtime - 5.0.14 (x64)
Windows 10 Update Assistant
Microsoft XNA Framework Redistributable 4.0 Refresh
HP Registration Service
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.29.30133
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.29.30135
CCleaner
HP Documentation
Mozilla Firefox (x64 en-US)
Mozilla Maintenance Service
SteelSeries GG 12.2.0
Windows PC Health Check
HP ePrint SW
HP Orbit
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.29.30135
Malwarebytes version 4.4.10.144
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.29.30135
Intel(R) Rapid Storage Technology
Intel(R) Management Engine Components
HP ePrint SW
Microsoft Windows Desktop Runtime - 5.0.14 (x64)
Logitech G HUB
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft .NET Host - 5.0.14 (x64)
Documentation Manager
Intel® PROSet/Wireless WiFi Software
Microsoft Visual C++ 2005 Redistributable (x64)
Intel(R) Management Engine Components
HP ePrint SW
Intel(R) Chipset Device Software
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft .NET Host FX Resolver - 5.0.14 (x64)
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2005 Redistributable (x64)
HP ePrint SW
NVIDIA Graphics Driver 511.79
NVIDIA GeForce Experience 3.25.0.84
NVIDIA Optimus Update 39.3.0.0
NVIDIA PhysX System Software 9.21.0713
NVIDIA Update 39.3.0.0
NVIDIA FrameView SDK 1.2.7321.30900954
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA HD Audio Driver 1.3.39.3
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.25.0.84
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.39.0.0
HP Orbit Service
Microsoft VC++ redistributables repacked.
Microsoft .NET Runtime - 5.0.14 (x64)
Intel(R) Trusted Connect Service Client x64
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Intel(R) Ready Mode Technology
Microsoft Update Health Tools
Intel(R) Rapid Storage Technology
Intel(R) ME UninstallLegacy
Intel(R) PRO/Wireless Driver
Intel(R) Management Engine Driver
Epic Games Launcher Prerequisites (x64)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\HP\HP System Event\HPMSGSVC.exe 00002EF0
C:\Program Files (x86)\HP\HPAudioSwitch\HPAudioSwitch.exe 0000087C
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001F14
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 000034B4
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 000030C4
C:\Program Files (x86)\Razer\Synapse3\AudioVisualizer\ChromaVisualizer.exe 00002D4C
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00002244
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 000007D4
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000036AC
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000B74
C:\Program Files\HP\HP Enabling Services\BridgeCommunication.exe 00000620
C:\Program Files\LGHUB\lghub.exe 000030E8
C:\Program Files\LGHUB\lghub_agent.exe 00002D7C
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 0000142C
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00002AD0
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.2103.8.0_x64__8wekyb3d8bbwe\Calculator.exe 00003960
C:\WINDOWS\Explorer.EXE 000005F0
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 000023E8
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 0000248C
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00002610
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001254
C:\WINDOWS\system32\ApplicationFrameHost.exe 000033F4
C:\WINDOWS\system32\DllHost.exe 00001DE8
C:\WINDOWS\system32\SettingSyncHost.exe 00000738
C:\WINDOWS\system32\conhost.exe 00000FB4
C:\WINDOWS\system32\sihost.exe 00001F4C
C:\WINDOWS\system32\svchost.exe 00002CC8
C:\WINDOWS\system32\taskhostw.exe 00000934
C:\WINDOWS\system32\wbem\unsecapp.exe 00002030
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00002560
C:\Windows\System32\RuntimeBroker.exe 00003DD4
C:\Windows\System32\SecurityHealthSystray.exe 000026F0
C:\Windows\System32\oobe\UserOOBEBroker.exe 00002B80
C:\Windows\System32\smartscreen.exe 0000387C