Good afternoon and thank you for the reply,

We apologize for the delay in our response to your concern. Could you try the following trouble shooting:


- Please be sure the FINAL FANTASY XIV launcher has the proper exceptions for firewalls/anti-virus programs:

1. Click the Apple Icon at the top left of the screen > System Preferences
2. Click 'Security & Privacy' > Firewall > Firewall options
3. Click '+' to add a new application to this list and select the appropriate application


- Uninstall and reinstall the game

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