Que times are unhealthy

[Lanadra]

It's not white knighting when they did tell us there would be problems it's truth. They did tell us. 2002 error maybe they didn't know about that. It's maddening but really nothing we can do except ask if it's fixable or ask to get it fixed.

They did warn about 2002, on November 30.

https://na.finalfantasyxiv.com/lodes...0e73ebb986a6ee

[Snorky]

They did warn about 2002, on November 30.

https://na.finalfantasyxiv.com/lodes...0e73ebb986a6ee

I stand corrected.

[Zellios]

Is there any information about SQUARE doing anything with those que times? It's like 6k+ on Odin

[Snorky]

http://https://na.finalfantasyxiv.com/lodestone/news/detail/6a94b30182b6d963994fdc0b789264ac9f24986f
■ Error 2002 Related to Login Queues

As we mentioned in our previous announcement (https://sqex.to/eUgyp), there are two causes of Error 2002.

Occurrence of Error 2002 When the No. of Players Waiting in the Queue per Logical Data Centre Exceeds 17,000

This processing is carried out to prevent the login server from going down if the queue becomes too long. The error occurs when the queue has reached the maximum number of people and a player attempts to newly join it. After opening the launcher, entering one’s ID, password, and one-time password, and then proceeding to the character selection screen, an error message is displayed when attempting to log in. When that happens, it may look like as if a problem has occurred because the client shuts down completely. In reality, however, access is not possible due to the cap on the number of players that can join the queue. We are very sorry but, in this case, we would appreciate that you give it some time and try again later.

Please note that we were able to successfully raise this cap on the queues as a result of deploying our backup development machines to the lobby servers on December 7. This means that the error is less likely to occur even within peak hours, with the exception of those times when access is at its highest. On the other hand, this has resulted in longer queues due to the increase in the number of players who can wait for access. Your understanding on this point would be much appreciated.

Error 2002 Occurrence From Issues With the Player's Internet Connection

Currently, most of the reports we have been receiving about Error 2002 are to do with this issue. The reason for this is that, as a result of longer queues and more time spent in the queue, there is an increased likelihood of issues occurring in relation to the player’s internet connection. In most cases, this is considered to be caused by packet loss on the internet route or instability from the Wi-Fi connection in the player's internet environment.

Even if you are temporarily disconnected due to Error 2002 at times of such instability, the lobby server will continue to wait for a few tens of seconds to a minute for your connection to be restored. If you are able to get back online and reconnect to the lobby server quickly, you will be able to queue up again from the middle of the queue. After a certain amount of time, the connection will be completely lost, and you will have to join the end of the queue.

Currently, this occurrence of Error 2002 seems to be causing the biggest troubles for our players, so if it's possible for you to use a hard-wired internet connection, please consider switching to it instead of using Wi-Fi. If you are playing on the PlayStation®4 or PlayStation®5 version, please also check your settings related to power saving.

I would like to express my deepest apologies for having to ask this of you but unfortunately this is a result of the increased access to our service. It would be greatly appreciated that you consider and check about these possibilities, so that you can avoid connection instability as much as possible and benefit from a stable playing experience.

[Lanadra]

Is there any information about SQUARE doing anything with those que times? It's like 6k+ on Odin

Other than having spend months trying to get the hardware they needed for launch, being unable to get it even at well above market rate, warning us that due to this we should expect congestion problems at launch, and since early access started constantly keeping us apprised of what issues are in play and what they're trying to do to lessen it? Do you mean all of that information?

If you hadn't gotten the hint yet.. they can't do anything about the queues themselves.. that's the whole problem. All they can and are trying to do is try to eliminate the errors like 2002 and 3001 so that people can at least leave the queue be and not worry about 2002's booting them out.

[lalin]

please this needs to be fixed i have to wait everyday several hours just to get bored and not feel like playing anymore after logging in , when are they adding the new servers ?

[Bixillarla]

please this needs to be fixed i have to wait everyday several hours just to get bored and not feel like playing anymore after logging in , when are they adding the new servers ?

As soon as they can get the hardware, there is a shortage at the moment due ot the pandemic.