Why is everyone so silent in the game?

[TheMightyMollusk]

A lot of console players may not have a keyboard connected, and using the controller to talk is awkward and time-consuming.

But I suspect that most of it is because MMO chat channels in general are kind of infamous for being a cesspit. Combined with some people who will gleefully throw reports around at the slightest hint of something that could kinda vaguely be considered almost offensive, and a lot of us just can't be bothered to talk much with strangers.

Also, a lot of us are introverts and just don't talk much in the first place.

[Avatre]

Also, a lot of us are introverts and just don't talk much in the first place.

This. And people don't listen 99% of the time anyways, so why waste energy on that?