Endwalker Collectors Edition - Figurine knee and leg broken off - poor quality

[Furukawa]

Now, I never owned a figurine and I'd like to know something from those who do or those who bought this particular figurine.

Is this the industry standard? I mean, does this figurine considered to be high quality? Because I'm looking right now at what people have shown here and it's kinda... But maybe that's the standard and I'm not getting it?

it all depends on the figure and price of course but just comparing the three humanoid figures from the expansion collectors editions (Heavensward is a smaller Midgardsormr figure that wasn’t great but that collectors edition was cheaper than any that followed) and you can see that the quality of this Endwalker figure doesn’t match the other two.

The Shadowbringers and even Stormblood figures are both better in every way possible. i was shocked right away by the how small the Endwalker figure is (all three of these collectors edition end up being the same price) but then when i unpacked it and saw that face i couldn’t believe they actually shipped these out. No one at Square Enix did a quality check on these figures. There’s no way they did.

[Furukawa]

i forgot to link the pictures i took to compare the figures in my previous post.

https://imgur.com/a/AtTPgwS

[Vahlnir]

I'm still waiting on a response to my ticket as well. I know they are busy and all, but it has been about a week now.

[Furukawa]

Here’s my original message to SE support and their reply. These things never reach Yoshida or anyone high enough in the company that can actually do something about it. i assure you that if this had reached Yoshida that a recall for these figures would have been made already because it’s happened in the past with other FFXIV figures.

https://imgur.com/a/uGYhiFS

i got another reply from them. Let’s see if anything comes from it.

https://imgur.com/a/15IFFpZ

[seida]

i forgot to link the pictures i took to compare the figures in my previous post.

https://imgur.com/a/AtTPgwS

To be honest, I think the others just look better because they don't have a visible face. Other than the face, the quality of the EW one is pretty good to me. If he was wearing a helmet, I don't think there would be so many complaints.

[JackHatchet]

Seeing a post like this makes me glad they outsourced the Y'Shtola doll to a reputable doll company. Waiting until Dec 2022 is still gonna suck though, lol...

[Furukawa]

To be honest, I think the others just look better because they don't have a visible face. Other than the face, the quality of the EW one is pretty good to me. If he was wearing a helmet, I don't think there would be so many complaints.

i agree with you that the face is definitely the issue with the EW figure, but i also think the size is too small compared to the other two considering it was the same price. You could argue that the effect on the EW makes up for its size but i still think it’s inferior to the ShB figure, which imo it’s the best of these collectors edition figures they have made.

[Chris52501]

i sent them an email as well this morning and still haven't heard back from support yet. Usually I hear something right away or a few days after so maybe this is really being looked at with all the complaints about the broken figurines that were sent.

[Ranaku]

Seven hells that thing is ugly, the plants and animals that turned into oil which was then used to produce this crap would weep if they had known for what we use their remains. You know if algae and plankton could cry, or had brains...

[LukaRoselia]

Really concerning to see the amount of people in here with broken figures. Those collectors editions are damn expensive and were sold out in minutes, you'd expect some high quality merch bundled in.