Quote Originally Posted by Brandter View Post
It's a bot who gives the exact same response every single time, it leads to nothing! It's been an issues since stormblood and it's always the same response and the "person" will ghost this thread and not give ANY solutions except Clean boot, reinstall the game. If you don't have this issue get out of these threads.
Except they’re not a bot. While they give out a copy-pasted initial response, it’s a human behind that screen who’s waiting for someone to reply so they can further troubleshoot. The reason it’s always the same response is because that’s the response to this particular issue. Most companies do that - provide a strict script for most things. I used to work in customer support online. It’s what I’d have to do too.

I understand you’re very frustrated but snapping at customer support doesn’t do anything. At all.