SE Failed.

[SamsaraTrickstar]

1. There's a semiconductor shortage currently. Semiconductors take weeks to make and it's not just Square Enix that wants servers.

2. There was an unprecedented number of people that migrated to FFXIV.

You can't just ''pour a little money'' to fix the problem. You can try to queue 1-2 hours before you get home with remote access.

This BS. There lots of not in use servers you don't need totally new ones,and really new servers used for MMOs. The problem SE may have is that the servers they use are old and need costum parts.
As for the unprecedented number of players, the game was getting people constantly from ShB started. To a point where SE was need to stop sales for the game. The pre order for EW was record breaking. So what was unprecedented ?

[SamsaraTrickstar]

The problem with the current global chip shortage has been going on longer than the past year. It's been happening ever since COVID hit. Also the mass exodus from certain other MMORPGs did not happen until this year, 2021, so there was no way to foresee certain events with a certain blue company setting itself on fire and driving so many of its players to this game. How could they have foreseen in time to buy before the shortage hit?

The shortage is going on from end of 2018 not start of covid. I work in the field. What's more big part of it is artificially shortages.there companys like Samsung or apple (some chained as well) that buy more that they use.
Ff14 was getting more players from ShB. If they did not see it some one need to be kicked out and fast.

[leoxastaroth]

The shortage is going on from end of 2018 not start of covid. I work in the field. What's more big part of it is artificially shortages.there companys like Samsung or apple (some chained as well) that buy more that they use.
Ff14 was getting more players from ShB. If they did not see it some one need to be kicked out and fast.

Do you have a source for what numbers were joining from the start of Shadowbringers? Because otherwise I'm more inclined to believe what is actually the case, that with the downfall of a certain popular MMO this year, along with the bad launch of another by Amazon, the exasperated situation meant we had way way more people flooding over to FFXIV than anyone could have expected. I even know this from experience having played Shadowlands, seeing my entire server empty out in the past 6 months and flock to FFXIV. This was six months ago, not 2018.

Also not to cast doubt on your field of work but again, I'm inclined to go along with every news article I've read that cites mass COVID lockdowns as one of the biggest reasons for the current shortage of chips.

As for your claim about 'artificial shortages' and the insinuation that other companies are hoarding said components...well, I don't know, I'm not privy to shady corportate secrets but even if it were true what do you expect SE to do about that? Phone up apple and samsung and go "Oi oi you, our players need those chips, sell them to us."

The queue sucks, the error sucks, the fact we can't play when we want sucks. But we're still in a pandemic, there is one crisis going on after another and unfortunate stuff happens that has domino effect on things we enjoy like FFXIV. I know its easier to just go "brrr SE faceless corportate monster" but they ain't any different to any other retailer, but when your local grocery runs out of essentials due to supply chain issues during covid you don't bombard them with "Your just greedy and evil and you should be made to pay" do you?

The people working on these games/in charge of dealing with these issues are still only human, they can't magic up any solution on the spot. Do you -honestly- honestly think they are doing this out of laziness/unwillingness? They WANT all these new people hooked and playing the game, it's mega profit for them in the long run. Do you think they WANT to have to suspend a paid service like name change? Again it's free profit for them. They want this fixed as bad as you do, but we can't just magic up a miracle.

[Kes13a]

the sales WERE stopped for the pre order.

you dont think the running out of a digital key happens do you?

there would have been a planning meeting on number of generated keys at some point for server stability. that number was met, sales stopped. I imagine some suit said more keys, Yoshi said no.. and it went up the chain until some higher up suit said, sell more...

so thats a fully SE marketing sales fault. the original cap would have been a server team/Yoshi decision

[Nothv13]

The shortage is going on from end of 2018 not start of covid. I work in the field. What's more big part of it is artificially shortages.there companys like Samsung or apple (some chained as well) that buy more that they use.
Ff14 was getting more players from ShB. If they did not see it some one need to be kicked out and fast.

I work in tech too, never saw any shortages other than video cards in 2018 and 2019. Only when covid was full blast did we start seeing the shortages.

The player base for FFXIV has been increasing at a gradual steady rate even during SHB and their plans for expansion was based on that. They could not predict the mass influx that nearly doubled their active playerbase and their order of servers from a year earlier for the OCE datacenter is taking until 2022. So even with their palns, it would take a long time to get what they need.

[Kes13a]

I work in tech too, never saw any shortages other than video cards in 2018 and 2019. Only when covid was full blast did we start seeing the shortages.

The player base for FFXIV has been increasing at a gradual steady rate even during SHB and their plans for expansion was based on that. They could not predict the mass influx that nearly doubled their active playerbase and their order of servers from a year earlier for the OCE datacenter is taking until 2022. So even with their palns, it would take a long time to get what they need.

wrong wrong and very wrong, didnt you know???? they could have predicted the melt down of WoW... all teh people on these forums say so!!!! it could have been factored in!!! they can predict massive spikes! its a thing, they shoulda seen this prior to their 2019 budget meetings

[leoxastaroth]

wrong wrong and very wrong, didnt you know???? they could have predicted the melt down of WoW... all teh people on these forums say so!!!! it could have been factored in!!! they can predict massive spikes! its a thing, they shoulda seen this prior to their 2019 budget meetings

This is probably the saddest/most ironic part of all this really. I obviously don't have proof but I do honestly, to my core believe this; if WoW had not had it's massive downfall this year, with all the controversy around the company, the dire state of the game and so many prominent content creators leaving and taking their hoards of fans with them to FFXIV, fans who then took their friends and guilds and so on and so on until the servers of that game basically poured into FFXIV... honestly I truly believe if not for that event about 6-7 or so months ago the current server issues would be non-existant.

That's not to say go away WoW-people, just pointing out that I really do believe the exodus from there is a far bigger and unforeseen part of this whole issue than people give it credit for.

[Kes13a]

This is probably the saddest/most ironic part of all this really. I obviously don't have proof but I do honestly, to my core believe this; if WoW had not had it's massive downfall this year, with all the controversy around the company, the dire state of the game and so many prominent content creators leaving and taking their hoards of fans with them to FFXIV, fans who then took their friends and guilds and so on and so on until the servers of that game basically poured into FFXIV... honestly I truly believe if not for that event about 6-7 or so months ago the current server issues would be non-existant.

That's not to say go away WoW-people, just pointing out that I really do believe the exodus from there is a far bigger and unforeseen part of this whole issue than people give it credit for.

well, I have read that the population increased 30-40% since spring... thats a rather significant number of players.

nice they came, but certainly a bit more than what they could have planned for in the months they had. I am sure thats one reason, and knowing the coming login issues, why we had a two week delay, so the game itself, would be as good and smooth as possible... once you got in

[Darkobra]

Wow, this echo chamber.

Another day, another five threads saying the exact same thing, another barrage of responses saying the exact same thing.

We get it. You're quitting and never coming back. See you next week.

[Truen]

Square fell flat on their faces with Endwalker.. I've been playing since before ARR when the game failed, never canceled my sub and have been paying every month since then.
WHY? because I love SE too, and I want them to succeed. (Long time FFXI player as
well) But i will not blindly follow them, attacking anyone with criticism.

To all the SE Keyboard Warriors /wave

With that said. I'm disappointed in this expansion.
I know once you get into the game, it's "fine" , but hiding behind Que times does not make a successful launch. 4-6hour que times every time you try to log in is bonkers.

Pour a little money into server capacity. I know you don't want too, because you think the game will cool off soon and that would be money wasted, but quit feeding us with lies. People are defending you saying "it's not about server capacity and it's not that easy" that's a bunch of BULL S and anyone that has ever worked in this industry knows it.

Do the right thing SE, or just stop lying about it.

The TRUTH will set you free.

They don't listen to the community. Look at what they've done to healers since 5.0. We've been stuck spamming ONE BUTTON for dps and downtime for like 2.5 years despite so many asking for something better. They're going to do what they're going to do and the community can go to Hell. The success of this game's numbers just makes this sense of corporate entitlement worse, so while I'm sure many will agree with you that SE had plenty of time to prepare for this launch by upgrading their infrastructure in advance--THEY don't care and won't listen and/or change anything moving forward.