Greetings fellow Eorzean,

We apologize for the inconvenience and would like you to try the following suggestions:

- Run Windows update and install all optional and recommended updates. Multiple reboots and attempts may be required.
- Uninstall the Video Card drivers completely from your machine, reboot then redownload and reinstall the latest ones from the AMD web site.
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything except Windows and the game itself
- Unhook any 3rd party peripherals from the computer such as printers, headsets, various USB devices aside the mouse and keyboard for testing.
- Go into the game's configuration tool and try adjusting the graphics settings and resolution to something less demanding to see if that may help. Also, change the display from full screen to borderless full screen or windowed.
- If you have any overclock or enhancement settings or software being used on the video card, ram or cpu, please disable or uninstall them for testing.

We hope this information is helpful in troubleshooting this issue.

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