Quote Originally Posted by Puremallace View Post
I summarized what the original poster said but I linked to the data to backup my claim. As I am unable to explain why their client works like this I cannot word it correctly. All I know is the claim from Square Enix that this 100% falls on the user responsibility is blatantly a misrepresentation of the actual facts.

This claim by Square Enix goes all the way back to 2014 and is an issue on their end. The only way to truly solve the issue appear to have VPN as close as possible to their servers to prevent any packet loss during the login process. I do not understand why Square Enix did not expect some very smart people to look at this error when they claim it is user error.

It has NOTHING to do with COVID as it an issue that goes back 7 years. It is how they choose to handle traffic to their servers and how this client is built.
If you can solve the issue with a vpn... doesn't that confirm it's an issue with packet loss on the user end?