I mean it is not so clear cut. I would also say no refund for the game but for sure time..
The expansion was the price of a full game which if i recall was $80 for me plus on top of that the sub amount and premise of early access which really has not been a thing.
I have been able to get on 3 times total since "early access"
Really undecided but thinking strongly of unsubbing for a bit, no sense of paying for something cannot even play.

Past expansions we also had issues just not as severe as now, there comes a time where not everything is because of Covid.