So the grace that SE earned from giving away 7 free days expires today...

[Dyvid]

Why exactly should they refund Endwalker..?

Well we purchased a product which is semi unplayable at the moment (playability depends on what times you play). I was unable to play the game all week due to queue times and 2002 errors therefore the product SE sold me doesn't work. Just because the actual game is fine, getting to the game isn't there for it is technically a broken product. And this just isn't Endwalker but also for people who just bought FFXIV: The Complete Edition too.

Not say SE should just refund everyone play but if people want a refund and have the product (Endwalker expansion or The Entire Game) removed from their account, SE should do the right thing and offer that.
"Sorry we can't accommodate all the current players. We are more than happy to offer you a refund for your product you purchased and remove the product key from your account. If you do decide to return to us at a later date, please purchase the product and register."

anyone gonna let SE know about the mass amount of players botting to stay logged in? that might help with ques.

I wouldn't be opposed to random server restarts through out the day to clean out the bots.

[Zanarkand-Ronso]

It has been 7 days now since the proverbial poo hit the fan. I think we need an announcement today on more extended game time and an ETA for a fix on the server errors (2002, 3001, etc.). The queues themselves are understandable.

As a paying consumer who cannot access the product for which I've already paid, I think that is a perfectly reasonable and fair request (though I still think they should be offering refunds for Endwalker at this point to those who want it). Hopefully we see something today.

Why Refund Endwalker, instead of giving more Free Playtime for the time that it was basically unplayable?

If at any point you were able to access Endwalker Content....what, you want to just be kicked back to Limsa and loose your levels and gear and access to the jobs and Male Viera?
Because you need Endwalker to access that content, and if your given a Refund for Endwalker, your giving the Expansion back and surrendering your access to it.

Do you want to lose endwalker and get back your money on that? Or would you rather just get the playtime you lost back?
Those are 2 different requests, and I think it would do alot of good to specify what you want instead of making a Broad Statement like that.

[basilbc]

Why Refund Endwalker, instead of giving more Free Playtime for the time that it was basically unplayable?

If at any point you were able to access Endwalker Content....what, you want to just be kicked back to Limsa and loose your levels and gear and access to the jobs and Male Viera?
Because you need Endwalker to access that content, and if your given a Refund for Endwalker, your giving the Expansion back and surrendering your access to it.

Do you want to lose endwalker and get back your money on that? Or would you rather just get the playtime you lost back?
Those are 2 different requests, and I think it would do alot of good to specify what you want instead of making a Broad Statement like that.

I think the OP just wants playtime reimbursed, but also thinks that full refunds for those who request it is a reasonable ask.

[Brill_]

But I have had zero issues getting on Zalera even in early access.

I just tried to log on to Zalera and theres a 2700 queue.

[Dyvid]

Why Refund Endwalker, instead of giving more Free Playtime for the time that it was basically unplayable?

Because the dirty truth that nobody wants to hear or admit is SE has to start shedding players, plain and simple. The game has too many players and not enough space for them. New players or Returning players are more likely to quit than those how have played for years. Refunds are more of a carrot to get people to leave until they get a new Data Center.

[Dewslam]

You could just cancel your subscription until the queue issue is resolved? It's not that hard.

[Losara]

You could just cancel your subscription until the queue issue is resolved? It's not that hard.

Or SE could fix this mess. If they can't then they should stop any form of advertising which would potentially make the situation worse until they have rectified the problem.

[Dewslam]

Or SE could fix this mess. If they can't then they should stop any form of advertising which would potentially make the situation worse until they have rectified the problem.

They should. But if it's as bad as people say, continuing to give them money for it seems pretty contradictory to me.

[Losara]

They should. But if it's as bad as people say, continuing to give them money for it seems pretty contradictory to me.

I wouldn't recommend the game in its current state to new players. Would advise them to discontinue their subs and possibly return in a months time after the congestion is possibly dealt with.

My worry is that even in a month SE will have done nothing.

[QooEr]

You could just cancel your subscription until the queue issue is resolved? It's not that hard.

cancelling your subscription doesnt work like that. if i cancel my sub right now with 20 days of playtime remaining, all that happens is that after 20 days i wont get automatically charged for the next 30 day period

if i went by your suggestion i would lose 20 days of sub, or over 60% of the playtime i payed for. "not that hard".