Packet loss at gin NTT

[NightPort]

They actually did reply to me... also the packet loss has died down quite a bit.

I think it has picked up again. Got on and was on for a good 30 minutes, got 90k'd, then 3001'd, then have sat at position 161 in que for the last 45 minutes. Seems like these issues will get better or worse as the load fluctuates. Though I am surprised they responded to you as well. Still, it's unlikely they will do much or say anything else to you.

[renachi]

I posted a thread about this a few days ago https://forum.square-enix.com/ffxiv/...-s-own-network

I ran traces from various locations using a VPN, the only hop that was consistent and also consistently bad was 204.2.229.230.
Starting from different locations sends you through various NTT.net servers, while seeing loss on their servers was common, it was about 90% of the traces on hitting 204.2.229.230
So that might be an issue with NTT.net's connection to 204.2.229.230. As it appears NTT.net is the internet provider for the lobby server, hopefully SE is already working with them to get the issue fixed

[Angellos]

Means this isn't the first time it's happened either. This was happening to me about 2-3 weeks ago non-stop all day for a few days in a row. They need to get their stuff together and hopefully keep it that way -_-

[Phaylis]

I work for an ISP so good traces are exactly what we need to identify issues on the network. And sending the email to NTT was smart. He could also sent in those to Mediacom as well. Its way pass the egress point in Minneapolis but sometime ISPs have agreements with other carriers and are willing to look into issues if they are a partner.

[technole]

I've been getting logged off more than twice today. Did the traceroute and it's definitely NTT's SNJSCA04 being a bugger. NTT hosts the NA data centers in Sacramento, so it's really in their hands.

[Devourn]

What the? Do they use duct tape and bubblegum to hold their network together? They constantly have problems. eyeroll.

[Annabellechu]

I've been getting logged off more than twice today. Did the traceroute and it's definitely NTT's SNJSCA04 being a bugger. NTT hosts the NA data centers in Sacramento, so it's really in their hands.

I've had those 2 mostly so it includes the same one as you:
ae-2.r23.chcgil09.us.bb.gin.ntt.net
ae-1.r24.snjsca04.us.bb.gin.ntt.net

[technole]

I've had those 2 mostly so it includes the same one as you:
ae-2.r23.chcgil09.us.bb.gin.ntt.net
ae-1.r24.snjsca04.us.bb.gin.ntt.net

I posted a thread about this a few days ago https://forum.square-enix.com/ffxiv/...-s-own-network

I ran traces from various locations using a VPN, the only hop that was consistent and also consistently bad was 204.2.229.230.
Starting from different locations sends you through various NTT.net servers, while seeing loss on their servers was common, it was about 90% of the traces on hitting 204.2.229.230
So that might be an issue with NTT.net's connection to 204.2.229.230. As it appears NTT.net is the internet provider for the lobby server, hopefully SE is already working with them to get the issue fixed

I contacted NTT NoC and they got back to me and was very kind. Traced through Dallas hub to snjsca04 and didn't see anymore packet loss on their network so it seemed like that's smoothed out now, they also believe the SE lobby server could be throttling causing the loss % at that final hop IP you mention. Definitely was much smoother this evening. Hopefully the maintenance on the lobby server tonight will help.

[Amileah]

I work for an ISP so good traces are exactly what we need to identify issues on the network. And sending the email to NTT was smart. He could also sent in those to Mediacom as well. Its way pass the egress point in Minneapolis but sometime ISPs have agreements with other carriers and are willing to look into issues if they are a partner.

Mediacom shrugged it off as not their problem because it was outside their network by the time packet loss occurred. That is kind of what I figured from them though. I have the business support info and I could talk to them but I don't want to clog up business lines for a viddiya game especially when its my home having issues and not my business.

Update --NTT-GIN did also see packet loss, they are actively monitoring it.

[Annabellechu]

More packet loss from snjsca04 today and I got some yesterday. What's the best route to contact them?