Regarding the Ongoing Congestion Situation and Compensation

[AngelCheese77]

Ugh people finding ways around the AFK timer, yet I get kicked being away for 10-15 minutes.

[Thaurnus]

This thread made me realise why I did the right thing getting out of the retail sector when I did.

SE literally does what Blizzard or EA would not, they would not give you any time back period. They gave you 7 days which is pretty exceptional customer service

Yet all I see is whining and "it's not enough" , "I want, I want, I want"

We get it you're a bunch of spoiled brats that are on such an entitlement level from never been told no you make the kid from Charlie and the Chocolate factory look tame.

Yes the issues suck, SE is giving you more compensation than any other company has done in the past, yet you continue to Bray and whine and moan "but I'm the customer and I'm always right "

Look in the mirror, you're the reason the term Karen exists.

So if you ordered your food, paid in advance, sat there for 2 hours, no food comes, then your told "We are closed, please leave" you'd be fine with that? Asking for a friend... oh, and come shop at our family store, you're the customers we like!

[shiroxkatsuya]

They have many kind of servers, login server, instances server, world (?) servers, they already have some kind of cloud computing going on right know for the world visit system. I agree that there are issues when running mmo engine on clouds, due to latency etc. The instances servers at the very least should be run in a managed environment so that players have a great experience doing dungeons, trials etc.
But the login/authentication servers ? I don't think so. Yet they give us that crap about a hardcap of 17000 in queue due to server limitations ? Instead of handing 7-days of subscription, just buy dozens of AWS buckets to maintain more simultaneous connection properly and not have the error 2002 plaguing people.
Cloud computing can be costly, but you pay what you use. You can scale up when you need it, then scale down when you don't need it anymore. I don't believe buying more resources for the paying customers cost more than handing them all 7-days (maybe more ?) to everyone.

You can’t magically buy resources that do not exist.

[Naiw]

This thread made me realise why I did the right thing getting out of the retail sector when I did.

SE literally does what Blizzard or EA would not, they would not give you any time back period. They gave you 7 days which is pretty exceptional customer service

Yet all I see is whining and "it's not enough" , "I want, I want, I want"

We get it you're a bunch of spoiled brats that are on such an entitlement level from never been told no you make the kid from Charlie and the Chocolate factory look tame.

Yes the issues suck, SE is giving you more compensation than any other company has done in the past, yet you continue to Bray and whine and moan "but I'm the customer and I'm always right "

Look in the mirror, you're the reason the term Karen exists.

Actually Blizzard gave reimbursement many times through the history, I've played it for many year and I believe I've gotten around 30 days in total, the difference is though Blizzard had rough launches too with people being disconnected or queued, I can't recall I ever sat in a login queue for 5 hours in WoW though, more like 15-20 minutes on expansion releases and yes sometimes the game lagged like crazy- but you could at least do somethings or go to another zone which was less congested and when you got that one or two day reimbursement it kind of made up for it as you could still play even though perhaps not to the extent you wanted but it was my choice if I wanted to see the new content, I could if I accepted that sometimes a spell could lag with a second or so- if not I could simply wait until the great mob moved to the next zone (with in a day or two).
Obviously FFXIV does not work this way, but instead the entire server has a fixed amount of concurrent players by conclusion it's likely that this will keep going until the most advanced players got tired of it, but then again why would they? seeing the responses here and the people that defend SE it seems you are the ones who played even when FFXIV was not particularly popular.

A compensation that makes no difference is not a compensation.

[dutiona]

This thread made me realise why I did the right thing getting out of the retail sector when I did.

SE literally does what Blizzard or EA would not, they would not give you any time back period. They gave you 7 days which is pretty exceptional customer service

Yet all I see is whining and "it's not enough" , "I want, I want, I want"

We get it you're a bunch of spoiled brats that are on such an entitlement level from never been told no you make the kid from Charlie and the Chocolate factory look tame.

Yes the issues suck, SE is giving you more compensation than any other company has done in the past, yet you continue to Bray and whine and moan "but I'm the customer and I'm always right "

Look in the mirror, you're the reason the term Karen exists.

People don't want more time to maybe play the game later, they want to actually be able to play the game. Especially people that took time off for it.
For a 9-5 workers, having 7 more days to his sub does not solve the 9k queue issue at prime time.

7-days is a good start, but it does not address the issue of not being able to play after 12h queue today. And potentially not being able to play any day of next week.

I interpret this as saying "we are working hard on emergency solutions to clean up queue disconnection issues and it's going to take us one week". I hope I'm right but this is just my own interpretation.
SE usually respect player's time, whole game is built around that and it has never gone right when they did not in the past (remember atma drop rate's rage at ARR ?). Today they know they are in this spot again and I believe they are working hard to salvage what they can from this fiasco of a launch.

[JanVanding]

So if you ordered your food, paid in advance, sat there for 2 hours, no food comes, then your told "We are closed, please leave" you'd be fine with that? Asking for a friend... oh, and come shop at our family store, you're the customers we like!

Ahh the straw man apology. This isn't a restaurant, you didn't order food. It's a game service of which people are believe it or not, actually playing!

Here's a more appropriate analogy

You go to a posh restaurant and prepaid ahead, unfortunately there were issues with the booking system and they are overbooked, the matride tells you there could be a long wait and apologies when you arrive explaining the situation fully, they refund you part of your payment and say that if you try again through the week you're guaranteed a table and are extremely sorry for the inconvenience

An adult while not best pleased, would talk with their friends and see if they can rearrange to come another day when it's quieter, afterall this is the hottest restaurant and the critics gave it rave reviews and they'd come back and dine later in the knowledge they will be seated and having part of their payment back.

An entitled child would kick up a stink, continue to complain and cause a scene that eventually, the matride calls the manager over whom gives you your money back in full, removes your booking completely and bans you from ever eating at that restaurant.

That's what happens in the real world of your analogy.

[dutiona]

You can’t magically buy resources that do not exist.

Welcome to cloud computing, it seems you missed a train .
Resources do exist, just not for you (nor for SE). They are in Amazon (AWS), Microsoft (Azure) and Google (Google Cloud) datacenters.
And you can even dynamically buy them upon detecting peak activity on your infrastructures, via technologies like as kubernetes that reserve resources from resources pools, deploy your apps on the newly-allocated servers.
It's been a revolution the last 5 years in this area you know ^^ . Too bad some companies seem to have missed it.

[Naiw]

You can’t magically buy resources that do not exist.

And this is absolute bullshit, I work at a company who ordered and deployed multiple systems the past year (along with our manufactured equipment which has a high unit ratio to each server; think 50:1); yes if you are unwilling to pay extra you have to wait but on the same page companies have to realise that this is the world we're living in now, it's a supply/demand case by the book, obviously my company rather keep their customers happy than say "sorry guys you can't use what you paid for, it's not our fault but COVID". I don't think we ever had any issues getting hold of server hardware (besides the fact most customers prefer cloud hosting anyway and there it's not a problem, it costs more but I could basically get whatever server I want within minutes).

The resources do exist they just cost more now, and yes I'm aware that Yoshi wrote that they tried to obtain the hardware offering far over marketprices- but what "far over" market prices means are completely subjective. It obviously was not enough.

I think this is quite silly for that matter Square Enix is not massproducing servers, it's a completely different thing to produce thousands of something and pay 10-20% extra for each unit; you can't offset that on the product you already sold especially not if there is not a subscription involved.
Square Enix can do both, this is nothing but excuses and corporate decisions to save money, something that can be expensive in the long run both by being unable to accept more players but also upsetting the player base; something Blizzard did with Shadowlands- where are their customers now? This issue does not hit only "WoW refugees" or "new players" it a dangerous game to play and having clueless people repeat the same excuses that anyone in the business knows is a lie is not helping.

[Thaurnus]

Ahh the straw man apology. This isn't a restaurant, you didn't order food. It's a game service of which people are believe it or not, actually playing!

Here's a more appropriate analogy

You go to a posh restaurant and prepaid ahead, unfortunately there were issues with the booking system and they are overbooked, the matride tells you there could be a long wait and apologies when you arrive explaining the situation fully, they refund you part of your payment and say that if you try again through the week you're guaranteed a table and are extremely sorry for the inconvenience

An adult while not best pleased, would talk with their friends and see if they can rearrange to come another day when it's quieter, afterall this is the hottest restaurant and the critics gave it rave reviews and they'd come back and dine later in the knowledge they will be seated and having part of their payment back.

An entitled child would kick up a stink, continue to complain and cause a scene that eventually, the matride calls the manager over whom gives you your money back in full, removes your booking completely and bans you from ever eating at that restaurant.

That's what happens in the real world of your analogy.

Sorry, I didn't do Gender Studies. The "Real World" your in is VERY different from mine that's for sure. Have a nice queue... opps, day!

[FireOmega]

I would at least like to to acknowledge the issue on the Aether data center, Currently main is on Gilgamesh and constantly getting 3001 error tell us something SE.