This launch is a mess.

[elvenmad]

Please expand upon your knowledge that the experts on hand could not do. and no getting new equipment was not the problem. ALSO the japanese servers are locally on hand and they can work at them, in other areas there were and are covid travel restrictions along with the semi-conductor shortage in getting said equipment as well. Please tell us what your more than expert advice would be on how to accomplish that fact? doubt you can. oh and increasing the number allowed in login queue is NOT the answer as that would lead to server instability.

There is no excuses for them in any way shape or form, they sold a service they could clearly NOT provide, again Squares money first service second
They could of restricted the sales, a time limit etc (they did it a while ago for new players starting the free trail because the player amount was increasing faster than they could provide for) but no they chose to keep accepting the money, meanwhile for their "home" playerbase" they upgraded the service to make sure they would be OK.

I mean srly Japan has 32 servers while the entire EU has 12!

[Freki42]

There is no excuses for them in any way shape or form, they sold a service they could clearly NOT provide, again Squares money first service second
They could of restricted the sales, a time limit etc (they did it a while ago for new players starting the free trail because the player amount was increasing faster than they could provide for) but no they chose to keep accepting the money, meanwhile for their "home" playerbase" they upgraded the service to make sure they would be OK.

I mean srly Japan has 32 servers while the entire EU has 12!

so they had to have a crystal ball that the number of people would far exceed 17000 people when even with the onslaught of new players the max queue was approximately 1200 even in the EU? even mupltiplying that number by 5 won't come NEAR the limit, eve times 10. no they could have done more. the time they are granting is because they are trying to make up for something that they could not totally experience. the Asian servers have not been expanded that much since i started playing 1.5 years ago and even if they could you are into the territory of equipment shortages in the last year PLUS COVID travel restrictions to and from japan where the server clusters are.