It's actually good, yes people are going to be disappointed ATM of course because they did everything humanly possible to at least try and reduce the impact to people but are still struggling but they're more than willing to offset the impact of this on players by compensating them for playtime lost in this case. Sure it sucks being stuck in 3 hour queue times of course BUT by giving people extra sub time for nothing this at least means players arent being burned by this.

It should also be said that things will eventually improve over time as thing's settle down, alot of people are trying to play right now because of new classes and story content but once the initial surge passes things will settle down to a more acceptable level in the past. Give it a week or 2 and those massive queues will evaporate.