7 days of Free Game Time due to Congestion.

[Raiya]

It's actually good, yes people are going to be disappointed ATM of course because they did everything humanly possible to at least try and reduce the impact to people but are still struggling but they're more than willing to offset the impact of this on players by compensating them for playtime lost in this case. Sure it sucks being stuck in 3 hour queue times of course BUT by giving people extra sub time for nothing this at least means players arent being burned by this.

It should also be said that things will eventually improve over time as thing's settle down, alot of people are trying to play right now because of new classes and story content but once the initial surge passes things will settle down to a more acceptable level in the past. Give it a week or 2 and those massive queues will evaporate.

[PredatoryCatgirl]

This is fair compensation, imo. You're losing play time, they give you free play time. You're not losing the expansion.

[CazzT]

It's actually good, yes people are going to be disappointed ATM of course because they did everything humanly possible to at least try and reduce the impact to people

They didn't, though. They've known of this issue for years. It's happened with every expansion launch. Apparently it happened with ARR launch, too. This isn't something they haven't dealt with before. So no, they didn't do everything they could. By all evidence, they've done nothing about it except give out free game time. And while 7 days is very welcome and very generous, it's also less than a bandaid for a gaping wound that could have been prevented. As another person pointed out, for some people those 7 days don't matter since the hours they work (factoring in drive times to and from) basically means they don't get to play.

One of my FC mates, and a dear friend, works 9+ hours a day right now, with a 1 hour drive to work and 1 hour drive home. He logs on and spends about 5 minutes saying hi to everyone and then logs off because he needs to go to bed to get enough sleep for the next day. Because that's all the time he's able to squeeze in due to the login issues. He's been through long queues before, he knows to expect that. But that's not playing the game. For him, those extra 7 days means 35 minutes of being in game. across an entire week.

Some of my FC mates spent 6+ hours trying to get in.

I want to make it clear I appreciate the generous compensation. It's far more than pretty much any other dev team would give. But I also want to make it clear that this wouldn't even be necessary if they had dealt with this KNOWN ISSUE in an appropriate manner since it's happened numerous times already.

Now I don't know about Square Enix but in general Japanese companies don't operate like companies in the western world do, every single decision has to go through each upper manager until it reaches the end boss, it could be anyone on any level who thought the purchase was "unnecessary", check the ringi decision system- I've dealt a lot with this through work. But I believe they probably realize they made a huge mistake by now question is what happens over x-mas but it's probably not unlikely that heads will roll.

As long as one of those heads is NOT Yoshi's. I can't think of a better leader than that man. I'm sure he has his flaws, but I've rarely seen anyone take responsibility and show genuine, heartfelt sympathy for the plight of players like he has. The day he's gone from the FFXIV team is likely the day I bid Eorzea a sad and painful farewell.

[Zileth]

They didn't, though. They've known of this issue for years. It's happened with every expansion launch. Apparently it happened with ARR launch, too. This isn't something they haven't dealt with before. So no, they didn't do everything they could. By all evidence, they've done nothing about it except give out free game time. And while 7 days is very welcome and very generous, it's also less than a bandaid for a gaping wound that could have been prevented. As another person pointed out, for some people those 7 days don't matter since the hours they work (factoring in drive times to and from) basically means they don't get to play.

One of my FC mates, and a dear friend, works 9+ hours a day right now, with a 1 hour drive to work and 1 hour drive home. He logs on and spends about 5 minutes saying hi to everyone and then logs off because he needs to go to bed to get enough sleep for the next day. Because that's all the time he's able to squeeze in due to the login issues. He's been through long queues before, he knows to expect that. But that's not playing the game. For him, those extra 7 days means 35 minutes of being in game. across an entire week.

Some of my FC mates spent 6+ hours trying to get in.

I want to make it clear I appreciate the generous compensation. It's far more than pretty much any other dev team would give. But I also want to make it clear that this wouldn't even be necessary if they had dealt with this KNOWN ISSUE in an appropriate manner since it's happened numerous times already.

Erm...... No there has not been this big of an issue at each expansion lol but try again please........ When the pandemic shut everything down thats when they stated to see que times stick however, they wernt anything like this and they have made couple announcements before and still making the same announcements before EW launch that they are struggling to get a hold of more servers as the que times started to climb and also stated the que times will be horrible however they are still working on trying to fix the issue.

Also yeah the free 7 days is a band-aid so not sure why pointing that out since its called a compensation and sorry but cant please everyone so if they dont like having free days they dont have to pay for a new sub thats on them and the devs already said they can increase more free game time if things still are bad.

[Kaseus]

Erm...... No there has not been this big of an issue at each expansion lol but try again please........ When the pandemic shut everything down thats when they stated to see que times stick however, they wernt anything like this and they have made couple announcements before and still making the same announcements before EW launch that they are struggling to get a hold of more servers as the que times started to climb and also stated the que times will be horrible however they are still working on trying to fix the issue.

Also yeah the free 7 days is a band-aid so not sure why pointing that out since its called a compensation and sorry but cant please everyone so if they dont like having free days they dont have to pay for a new sub thats on them and the devs already said they can increase more free game time if things still are bad.

Yes there was an issue with the early releases, so try again "lol". ShB was about the only launch that had little to no issues from the time the servers came up until the game went steady state again. Keep trying to copy what others are saying about the lack of servers and how they've oh so desperately attempted to find more, but just can't... such a cop out.

[Zileth]

Yes there was an issue with the early releases, so try again "lol". ShB was about the only launch that had little to no issues from the time the servers came up until the game went steady state again. Keep trying to copy what others are saying about the lack of servers and how they've oh so desperately attempted to find more, but just can't... such a cop out.

Okay Karen...... Getting servers is something thats a real-world issue since the company I work for has still on a waiting list from who we order our stuff from and its been like going on 7 months now.

The stuff you and others are whining about is not new information its information that has been posted many times over the last year and recently with the announcement of the EW release the Devs been talking about how que times will be horrible along with they wernt expecting Blizzard dirty laundry to get aired and a huge influx of WoW players to come over which did not really cause that much of an issue but still didnt help

But hey go be angry and waste your time..... ill be enjoying the game and living my life not being a Karen

[Kaseus]

Okay Karen...... Getting servers is something thats a real-world issue since the company I work for has still on a waiting list from who we order our stuff from and its been like going on 7 months now

Yeah the multi-billion dollar gaming conglomerate you work for can't get any servers?

Zileth says baaaaaaaaaaaa.

[Zileth]

Yeah the multi-billion dollar gaming conglomerate you work for can't get any servers?

Zileth says baaaaaaaaaaaa.

You do know how funds work right? Clearly not.

Also never said I work for a large company I am stating that there is a server shortage and the ones they use/ need most likely have a backorder on them. But keep going at it Karen lol I like seeing people like you pop and get all upset

[dutiona]

Erm...... No there has not been this big of an issue at each expansion lol but try again please........

Yes the issue was on EU datacenter at each and every expension release. I can testify for the release of ARR, SB and ShB.
Also, there have been queue issues at major patch release, 5.2 and 5.4 on EU datacenters. Queue were 600-1000 for weeks before thinning. It was hell to raid in those conditions (one dc in the roster meant a mandatory 20min break for him to fend off the queue). Instances were laggy, raiding on reset felt horrible.
The issue was there, it was reported properly by the player-base and it was not addressed properly by Square Enix.
So please, try again.

[Akimori]

Erm...... No there has not been this big of an issue at each expansion lol but try again please......

The only Expansion I've played that didn't have massive issues was Shadowbringers If I remember correctly. Stormblood had massive que times and then the ever fated "Raubahn Savage" which actually prevented people from progressing in the MSQ. HW had bad que times. EW suffers the same fate :/