7 days of Free Game Time due to Congestion.

[Zileth]

That's actually unexpected and very welcomed. Thanks

I mean I assumed they would be doing free game time or other stuff as a counter measure since they already knew from like July that que time most likely will get worst when they have been struggling trying to get servers

[Zileth]

Aaaaand there it is. There isnt that level of wait for business willing to spend a premium to secure them. Lets say in a random world each server to fully build costs a 6million premium. You pay 50 cents to play each day give or take. If ff has 12 million people (should be higher) playing each day, they make 6 million per day off subscriptions. Each day compensated could have just been another server they were willing to buy. I have no business degree and I can figure that out. How on earth do you have an entire finance department who cant figure that out!!!!

Didi you miss the Dev messages from SE saying that they are struggling on getting servers due to the shortage? and they are willing to pay premium and a bit more to get a hold of them? Because if I am reading this correctly no.... no you did not read this since they stated this sometime ago and again recently

[Kaseus]

Agreed they even announced if need be will give more time I'm so disappointed with our community right now acting like the Karen at a fast food location demanding the workers serve her and not anyone else.

How stupid to assume the anger is solely based on losing play time. It's more the fact many people planned time off to play the game upon release due to limited schedules and SE has completely failed in every regard to manage expectations. How does ShB launch without a hiccup and EW has been nothing but garbage thus far.

[Naridar]

Something needs to be done posthaste, especially for the EU datacenters. 6000-man strong, 4 hour queues with multiple disconnects/errors (that boot you into the end of the queue if you don't re-login within the minute) are the rule rather than the exceptions. Right now the game is unplayable and my finger is hovering over the chargeback button for my Endwalker purchase/subscription charge in frustration.

I propose a playtime limitation until the load subsides or server capacity is increased. A game every subscriber can play for 4 hours a day is a much more acceptable option than a game hogged by Limsa AFKers/botters/whatever, and all the other paying customers are stuck staring at a swirling blue screen with the prelude music.

[Zileth]

They didn't, though. They've known of this issue for years. It's happened with every expansion launch. Apparently it happened with ARR launch, too. This isn't something they haven't dealt with before. So no, they didn't do everything they could. By all evidence, they've done nothing about it except give out free game time. And while 7 days is very welcome and very generous, it's also less than a bandaid for a gaping wound that could have been prevented. As another person pointed out, for some people those 7 days don't matter since the hours they work (factoring in drive times to and from) basically means they don't get to play.

One of my FC mates, and a dear friend, works 9+ hours a day right now, with a 1 hour drive to work and 1 hour drive home. He logs on and spends about 5 minutes saying hi to everyone and then logs off because he needs to go to bed to get enough sleep for the next day. Because that's all the time he's able to squeeze in due to the login issues. He's been through long queues before, he knows to expect that. But that's not playing the game. For him, those extra 7 days means 35 minutes of being in game. across an entire week.

Some of my FC mates spent 6+ hours trying to get in.

I want to make it clear I appreciate the generous compensation. It's far more than pretty much any other dev team would give. But I also want to make it clear that this wouldn't even be necessary if they had dealt with this KNOWN ISSUE in an appropriate manner since it's happened numerous times already.

Erm...... No there has not been this big of an issue at each expansion lol but try again please........ When the pandemic shut everything down thats when they stated to see que times stick however, they wernt anything like this and they have made couple announcements before and still making the same announcements before EW launch that they are struggling to get a hold of more servers as the que times started to climb and also stated the que times will be horrible however they are still working on trying to fix the issue.

Also yeah the free 7 days is a band-aid so not sure why pointing that out since its called a compensation and sorry but cant please everyone so if they dont like having free days they dont have to pay for a new sub thats on them and the devs already said they can increase more free game time if things still are bad.

[Kes13a]

Aaaaand there it is. There isnt that level of wait for business willing to spend a premium to secure them. Lets say in a random world each server to fully build costs a 6million premium. You pay 50 cents to play each day give or take. If ff has 12 million people (should be higher) playing each day, they make 6 million per day off subscriptions. Each day compensated could have just been another server they were willing to buy. I have no business degree and I can figure that out. How on earth do you have an entire finance department who cant figure that out!!!!

and there it is..

faulty numbers and math.

this is not the WoW you came from. FFxiv does not have 6 million concurrent active users.

if you were around earlier in all this, you would have seen a letter in which they stated they were unable to get hardware even ABOVE MARKET VALUE.

I know you are just venting, but gathering information and knowing what happened before you joined us, would be helpful in not making you look.... uninformed. in case you are not aware, there is a pandemic as well thats going on, it has impacted some things in the world... just in case you were off planet somewhere.

[Zileth]

How stupid to assume the anger is solely based on losing play time. It's more the fact many people planned time off to play the game upon release due to limited schedules and SE has completely failed in every regard to manage expectations. How does ShB launch without a hiccup and EW has been nothing but garbage thus far.

However you might have missed and so did the ones complaining that the Devs been upfront and stated when they tried and been trying to get more servers couldn't and this been a known issue for some time and also stated that there will be horrible que times most likely during SW release.

So people can blame the Devs all they want however the Devs have been releasing information its up to the Karens to read and plan

[Kaseus]

Erm...... No there has not been this big of an issue at each expansion lol but try again please........ When the pandemic shut everything down thats when they stated to see que times stick however, they wernt anything like this and they have made couple announcements before and still making the same announcements before EW launch that they are struggling to get a hold of more servers as the que times started to climb and also stated the que times will be horrible however they are still working on trying to fix the issue.

Also yeah the free 7 days is a band-aid so not sure why pointing that out since its called a compensation and sorry but cant please everyone so if they dont like having free days they dont have to pay for a new sub thats on them and the devs already said they can increase more free game time if things still are bad.

Yes there was an issue with the early releases, so try again "lol". ShB was about the only launch that had little to no issues from the time the servers came up until the game went steady state again. Keep trying to copy what others are saying about the lack of servers and how they've oh so desperately attempted to find more, but just can't... such a cop out.

[dutiona]

Erm...... No there has not been this big of an issue at each expansion lol but try again please........

Yes the issue was on EU datacenter at each and every expension release. I can testify for the release of ARR, SB and ShB.
Also, there have been queue issues at major patch release, 5.2 and 5.4 on EU datacenters. Queue were 600-1000 for weeks before thinning. It was hell to raid in those conditions (one dc in the roster meant a mandatory 20min break for him to fend off the queue). Instances were laggy, raiding on reset felt horrible.
The issue was there, it was reported properly by the player-base and it was not addressed properly by Square Enix.
So please, try again.

[Kaseus]

However you might have missed and so did the ones complaining that the Devs been upfront and stated when they tried and been trying to get more servers couldn't and this been a known issue for some time and also stated that there will be horrible que times most likely during SW release.

So people can blame the Devs all they want however the Devs have been releasing information its up to the Karens to read and plan

Lol. Yoshi said, a dev said, another dev said... lol

FFXIV Forum Brigade says "Baaa"