It's interesting how people don't view this decision as a business decision. Square enix is a company who absolutely could have decided to create a server and infrastructure base that could handle more than the number of licenses sold for their new expansion. Instead they decided...and this is really key...they decided to launch at a lower than optimal server and infrastructure base. It's not like they didn't know. I guarantee they had technical people having meetings telling them everything about this launch going bad.

In short the idea that every mmo having this issue means it always must happen is a lie. It is instead a business decision. It is a company deciding that you will deal with this and them saving money by not having enough servers for peak, and just hanging in there. It's crap. It's been crap for every expansion that every mmo has ever had, and...this one is worse than most. They should get called out for it, and pushed to change their ways. All the excuses are just that...excuses. The truth is this doesn't need to happen, it just does to make these corporations more profit.