Quote Originally Posted by DBriggs304 View Post
Welcome to the wonderful world of just about every MMO launch. It is what it is. If folks leave over congestion on a highly anticipated expansion access day...see ya!
This is incorrect. Almost every other launch in my 20 years of being apart of does not randomly kick you from the queue and have you wait back at the end of the line, unless the full server goes down. In this situation, servers are up, people are waiting 4+ hours to get through the queue, then randomly every hour or two getting errored out and being sent back to the end of the line. That is not how to run a queue, that is not how to run a launch. As much as I love SE, this is their second worst launch. (Raubahn EX takes the cake).

There was time to mitigate this, semiconductor issues aside. They chose not to - they mention the 2002 error, they needed to produce a system to hold your place if you get that error. They failed to do that, and as a result, some people have lost a full day of trying to play.