To everyone, Welcome to launch day.

[Velnora]

Solution: Don't spend months advertising "early access" when you know darn well you can't provide it.

Don't spend months operating under the notion that there will not be server congestion on a highly anticipated expansion launch.

[Tutunori]

Don't spend months operating under the notion that there will not be server congestion on a highly anticipated expansion launch.

wait times of 30 to 45 min I could understand but wait times of over an hour with people losing place in the queue because of issues on their end. A bit much don't you think.

[Asari5]

if everyone who can play the game would create a topic in the forum the complains wouldnt even be visible

[Wrytched]

You saw a large increase in your player base before the new expansion. You knew in advance how many subscribers you had... You had additional time to add equipment. This was a complete slap in the face to everyone who preordered. The initial launch occurred as promised at 4am est... and there was a 1500 person queue. I didn't try most of the day because of work, but I logged in this evening, peek hours I'm sure... wasted 2 hours trying to connect because the Lobby broke twice starting with 3500 people... it got down below 1500 (which is still another 20 minutes...) but crashed. and I was thrown to the back of the queue... I'm sure many other players are dealing with the same thing. Hopefully Square Enix will do something to recognize the patience of the player community like reward them a mount or something they planned to sell on the store.

[Kewitt]

Coming next on the mog station.
For $35 bump, you to the front of the queue 10 uses only.

They will likely do rolling server restarts for people avoiding auto log-outs.
They did that in Shadow Bringers.

[Taebok]

Don't spend months operating under the notion that there will not be server congestion on a highly anticipated expansion launch.

A look, a white knight no one cares about.
How novel.

[greasy]

some of y'all need to touch grass

[Gemina]

You saw a large increase in your player base before the new expansion. You knew in advance how many subscribers you had... You had additional time to add equipment. This was a complete slap in the face to everyone who preordered. The initial launch occurred as promised at 4am est... and there was a 1500 person queue. I didn't try most of the day because of work, but I logged in this evening, peek hours I'm sure... wasted 2 hours trying to connect because the Lobby broke twice starting with 3500 people... it got down below 1500 (which is still another 20 minutes...) but crashed. and I was thrown to the back of the queue... I'm sure many other players are dealing with the same thing. Hopefully Square Enix will do something to recognize the patience of the player community like reward them a mount or something they planned to sell on the store.

Try to continue to be patient. Many share in your frustration. Myself included. It truly is a theme park MMO. Some are currently enjoying the rides. Some are outside kicking the dirt. But we will all enjoy EW and some point.

Hang in there.

[DBriggs304]

You saw a large increase in your player base before the new expansion. You knew in advance how many subscribers you had... You had additional time to add equipment. This was a complete slap in the face to everyone who preordered. The initial launch occurred as promised at 4am est... and there was a 1500 person queue. I didn't try most of the day because of work, but I logged in this evening, peek hours I'm sure... wasted 2 hours trying to connect because the Lobby broke twice starting with 3500 people... it got down below 1500 (which is still another 20 minutes...) but crashed. and I was thrown to the back of the queue... I'm sure many other players are dealing with the same thing. Hopefully Square Enix will do something to recognize the patience of the player community like reward them a mount or something they planned to sell on the store.

Welcome to the wonderful world of just about every MMO launch. It is what it is. If folks leave over congestion on a highly anticipated expansion access day...see ya!

[Akasier]

Welcome to the wonderful world of just about every MMO launch. It is what it is. If folks leave over congestion on a highly anticipated expansion access day...see ya!

This is incorrect. Almost every other launch in my 20 years of being apart of does not randomly kick you from the queue and have you wait back at the end of the line, unless the full server goes down. In this situation, servers are up, people are waiting 4+ hours to get through the queue, then randomly every hour or two getting errored out and being sent back to the end of the line. That is not how to run a queue, that is not how to run a launch. As much as I love SE, this is their second worst launch. (Raubahn EX takes the cake).

There was time to mitigate this, semiconductor issues aside. They chose not to - they mention the 2002 error, they needed to produce a system to hold your place if you get that error. They failed to do that, and as a result, some people have lost a full day of trying to play.