People exaggerate on this subject on both sides, some say everything is perfect and the community is flawless, other people say it is horrible and toxic.

From my experience, the FF community is pretty good for the most part, and what I mean by "pretty good" is as "pretty good" as it gets, after all, we are humans and there are a lot of ppl out there that are just obnoxious. People create unreasonable expectations that go against human nature. What did you expect? a perfect place where you never saw toxicity? that the game somehow transformed the toxic pieces of sh*t into decent people? All SE can do is enforce the TOS on them, and that's all.

Anyone expecting a perfect community (or near-perfect) is just delusional, it is literally impossible to have that in any community as big as FF or any online game.

If you think FF community is bad you never played FPS games and MOBAs.