If no expense is to be spared on the game, that should include moderation.

[Amnesty]

I am not going to bother quoting individual people because I think this is a general misunderstanding among people responding to the thread. "Don't be a jerk" is incredibly vague. Literally anything you could possibly say could be taken in bad faith, especially on the internet. Why do you think I prefaced the thread with a disclaimer and ended it with one as well?

Telling someone to shut up shouldn't be penalized by moderators; everyone playing this game should be assumed to be 13 and older, and while this could easily be classified as "jerk behavior," I doubt being told to shut up is going to cause most people serious distress to the point where they need moderator intervention--an adult wouldn't even step in to split that sort of thing up during recess. Telling someone to unlife, however, should be taken very seriously. Everything in the middle is a massive question mark, and people who have been taken to the gaol before are careful of ever saying anything afterward, especially if they have to guess what they'd even done. My friend didn't not modify her behavior, she was more careful after, but she wondered how she got through the game for over two years with no problems and suddenly got a suspension come Shadowbringers. She's also not one to flame, she only jokes around with people. 99% of what she does in the game is crafting. Meanwhile, people who demonstrably participate in targeted harassment over a long period of time remain unpunished. That's a question that needs an answer.

With respect to legitimate messages getting removed with phishing message filtration: why would your legitimate message match a regular expression searching for the string "forum.square-enix.com" with characters between that and the next slash? They definitely monitor for known RMT sites in messages, otherwise bots wouldn't self censor. In this case, they have the technology. They're just spread too thin to put it to good use.

It's great that there are some solutions lined up to solve some problems, but that does not change the core issue of there not being enough staff with enough tools to keep up. "Not enough is being done" is not the same statement as "nothing is being done."