Greetings fellow Eorzean!

Please try the following suggestions:

1) Perform the most recent system update and then try a version update for FINAL FANTASY XIV Online.

PlayStation®5: The update can be performed from the home menu by selecting
[Settings] → [System] → [System Software] → [System Software Update]

2) If the installed data has been corrupted, the issue may be resolved by re-installing the game.

3) Reinitialize the console to factory defaults under Settings > System > System Software > Reset Options > Reset Your Console > Reset

Should the issue persist, it may be related to the backwards compatibility feature of Playstation 4 to Playstation 5 or a display setting within the console itself. We advise contacting Sony Support for further assistance.

Thank you for contacting the Final Fantasy XIV Technical Support Forums.