Results 1 to 6 of 6
  1. #1
    Player
    VelKallor's Avatar
    Join Date
    Jan 2021
    Location
    Limsa Lominsa
    Posts
    2,590
    Character
    Vel Kallor
    World
    Kujata
    Main Class
    Red Mage Lv 100

    Waiting on support ticket

    I logged a help request in the GM tickets on a retainer issue, sent it on the 7th Of September, no response yet.

    i dont mind waiting , just wanted to ask if there was a delay on ticket responses?

    Thanks.
    (0)

  2. #2
    Player
    Jeeqbit's Avatar
    Join Date
    Mar 2016
    Posts
    7,263
    Character
    Oscarlet Oirellain
    World
    Jenova
    Main Class
    Warrior Lv 100
    Maybe it's something we can help with? Occasionally a problem may only be something a GM can help with but usually it's something the community would be able to help with.
    (0)

  3. #3
    Player
    VelKallor's Avatar
    Join Date
    Jan 2021
    Location
    Limsa Lominsa
    Posts
    2,590
    Character
    Vel Kallor
    World
    Kujata
    Main Class
    Red Mage Lv 100
    I am so embarrassed

    * Changes made to your subscription will come into effect at the beginning of the next billing cycle.
    I didnt look closely enough and have closed the ticket....God Im getting old. Didnt read the text in the screen, I am such a klutz

    Jeeqbit all good and my thanks for your reply.
    (0)

  4. #4
    Player
    Sotaris's Avatar
    Join Date
    Apr 2018
    Posts
    2,185
    Character
    Meluwen Nobu
    World
    Lich
    Main Class
    White Mage Lv 100
    Tickets take a bit of time atm due to work from home and such. Took them like 10-15 days to reply to one of my tickets regarding billing error.
    (0)

  5. #5
    Player
    Juun's Avatar
    Join Date
    Jul 2021
    Posts
    310
    Character
    Aimi Yume
    World
    Leviathan
    Main Class
    Dragoon Lv 90
    Quote Originally Posted by Sotaris View Post
    Tickets take a bit of time atm due to work from home and such. Took them like 10-15 days to reply to one of my tickets regarding billing error.
    Working from home answering GM tickets or working in the office answering tickets doesnt justify that wait time. Unless you work from home by doing anything but working from home.
    (1)

  6. #6
    Player
    Bearded's Avatar
    Join Date
    Jan 2019
    Posts
    347
    Character
    Hiro Masaaki
    World
    Phantom
    Main Class
    Archer Lv 36
    Check the loadstone article - increased volumes from influx of players and no magic wand to create support staff

    https://eu.finalfantasyxiv.com/lodes...bd835fb522dfff
    (0)