OPEN LETTER TO THE SE: EU CUSTOMER SERVICE WARNING

[FujikoN]

Blame Brexit. Your leaders took you out of the EU, and you lost your EU protections when they did.

So the EU can treat disgustingly with non-EU customers? Square Enix Agree with this?

[SnowVix]

So the EU can treat disgustingly with non-EU customers? Square Enix Agree with this?

No, it means you have no protection under EU laws as a non-EU citizen dealing with a Japanese company.

[FujikoN]

No, it means you have no protection under EU laws as a non-EU citizen dealing with a Japanese company.

I'm sure in the Japanese and US side of the company the Customer Service much more efficient. I play another game on US server and the customer service much more productive that EU.

[Araxes]

The Costumer Service is as bad as the Game is good. Always has been. I have one issue that hasn't been resolved in over a Year, i gave up at some point.

[Awha]

Aren't all mogstation purchases final? What ya trying to do?

[Zanarkand-Ronso]

So what did you buy?... Im trying to understand how an item you bought is Unusable.

[RitsukoSonoda]

Aren't all mogstation purchases final? What ya trying to do?

Just about every digital microtransaction I recall doing in general on any title says it's final and non refundable. The only Digital things I recall seeing refund policies on were purchases of an actual game if requested within the specified timeframe they give.

At this point it sounds like the OP wasn't paying attention to what they were buying and is now throwing a fit because they want that accountability removed.

[Lihtleita]

So the EU can treat disgustingly with non-EU customers? Square Enix Agree with this?

yes. that was the point of being in the eu.

[FujikoN]

So what did you buy?... Im trying to understand how an item you bought is Unusable.

Items purchased is Tales of adventure stormblood,Heavensward, Realm reborn for my additional job. But these items cannot be used if you already have another lvl 80 job which finished the MSQ-s. This is where I made a mistake and I contacted the customer service immediately. The system literally not let you use these items.

[FujikoN]

yes. that was the point of being in the eu.

Please, I don't need this toxic punitive explanation and using the brexit as a reason why UK customer being less valuable than others. Using the brexit to punish the UK player that is discrimination and breach of duty. I've spent lots money for a game, I have subscription, I've purchase additional items from mog station so I right to expect professional customer service. BTW the eu customer service work for the SQUARE ENIX and as I know the SE not owned by the EU. So the bad customer service effects the company (SE) reputation.