OPEN LETTER TO THE SE: EU CUSTOMER SERVICE WARNING

[Ranaku]

Mogstation, and they willing to refund because the item can't be used. The problem is the unreasonably long time.

Did they said how they refund it? Maybe it's something wrong with your bank etc.

But just to be clear here, so they are doing you a favor. They don't have to but they do. And all you do is complaining about it not being a priority atm with all the stuff going on?

[FujikoN]

As far as i know SE doesn't refund stuff bought over the mogstation nor do they refund traded things between players.

And i doubt that a GM would ever tell a player to destroy items so they can be refunded.

I never said i talk to the GM, I got a short email from the Customer Service to ask me to destroy/remove the item from my inventory and send them a proof. And we not talking about few pounds. My purchased items can't be used and very expensive.

[FujikoN]

Fun fact, making a mistake with your purchase does not give you a right to a refund under EU law. It just means you made a mistake, and if you want it resolved, threats of law will actually backfire, because a CSR will do minimal for someone who is unreasonable.

Under EU law you can ask refund on all item within 3-14-30 days after purchase. The only requirement is the item should be unused.

[FujikoN]

Did they said how they refund it? Maybe it's something wrong with your bank etc.

But just to be clear here, so they are doing you a favor. They don't have to but they do. And all you do is complaining about it not being a priority atm with all the stuff going on?

They should refund because the item can't be used. And under EU law they should refund unused and unusable items.

[Holystyle]

The Square Enix EU Customer Service need immediate reorganization. My frustration comes from a case of 6 weeks of the unresolved issue of refund of my purchase.The customer service takes 2-3 weeks to even answer for my request. After I provided all the information they needed it took another 2.5 weeks them to ask can ended up in a same hole where Blizzard ended with the inadequate customer service.

Stop spreading misinformation and lies if you refund something from Blizzard it takes max 1-2 days.

And well you clowns voted to leave EU for some reason where customer rights are great.

" Since UK leave the EU the customer care come from EU seems punish the British players and I think it's needs to stop" ????
Blaming EU because you are not member of EU and laws which work in EU?
xDDDDDDDDDDD

[Holystyle]

You can refund anything in EU even digital goods for 2 weeks without any reason.

[FujikoN]

Stop spreading misinformation and lies if you refund something from Blizzard it takes max 1-2 days.

And well you clowns voted to leave EU for some reason where customer rights are great.

" Since UK leave the EU the customer care come from EU seems punish the British players and I think it's needs to stop" ????
Blaming EU because you are not member of EU and laws which work in EU?
xDDDDDDDDDDD

I blaming them for not doing their jon in resonable time. 6 weeks outrageous.

[SnowVix]

Under EU law you can ask refund on all item within 3-14-30 days after purchase. The only requirement is the item should be unused.

Blame Brexit. Your leaders took you out of the EU, and you lost your EU protections when they did.

[Holystyle]

i agree they should done it max 1 week .
Global comapny does not even have working refunds what a joke.

[Rowde]

Hope your issue get's resolved soon then TC. And yah, sucks that happened to you. Just like ya know... Accept responsibility on your end where applicable and try to learn from the experience in the future. There's plenty of disclaimer text on mogstation items that warn about gender/race restrictions that may prevent the usage of items.

However... that doesn't necessarily mean there couldn't be even more checks and balances on their end at the same time to try and prevent customers from making mistakes.