GM service is a joke

[TroySoFab]

If someone is truly using derogatory language towards trans people or any other minority group, they will have a suspension. Mods are usually very good at responding to these sorts of things. If someone is just being rude that's not really cause for any real reprimands.

yet someone follows around a streamer and gets banned.

Or is that what the thread is really about?

[Conundrum]

If someone is truly using derogatory language towards trans people or any other minority group, they will have a suspension. Mods are usually very good at responding to these sorts of things. If someone is just being rude that's not really cause for any real reprimands.




Or is that what the thread is really about?

Is that a nice way if asking if this story is completely made up...AND... If he is completely misrepresenting why the guy was banned for harassing Asmon? :-P

[Dragonblanco]

FYI as many people seem to completely misunderstand how the GM system works. It does indeed to go to people but that's not necessarily the initial response you get. Have you ever sent an email or subscribed to something you and you get an automated response just as a confirmation? That's what happens with GM tickets. You submit it and it goes to the system. It essentially identifies key words and phrases. If it seems like it's a severe issue, such as life or death somehow, it'll get passed on to be handled. Overall though, they get added to a message queue along with the millions of other tickets they are going through. Since it can take days, weeks, or even months for someone to get to your ticket they try to make sure you include all the specific details that you can, so they are able to check out anything they might have archived on the servers. They also *can* sometimes make notations on accounts and will give warnings or take action once certain thresholds of violations occur.

The other thing to realize is that they have undergone drastic changes. It used to be a lot of GM and other departments worked in the same areas. As the years have progressed, they have distanced themselves more and more, to where often they never even see or communicate with each other. But as of this year, most actually work from home. Which also limits communication amongst each other. You can see evidence of that at these two links:
https://www.jp.square-enix.com/compa...019665f70.html
https://www.forbes.com/sites/carlypa...20December%201.

Anyway, main point is they have a lot to do and try their hardest. But those automated generic responses you get often aren't from them, but is from the system so they can review when they do get to the ticket. Sometimes phrases or words can get escalated and jump the queue, or if they see a sudden influx of issues around a person it can reflect in the system. The other thing though, is also to remember GM often have characters too. If they happen to be in an area or doing something and they see people doing something they shouldn't, such as the negativity you're seeing, they can take action even without a ticket. All we can do is be patient, submit tickets, and do our own little things.

[JanVanding]

Firstly I'm going to come into this with a slight bit of doubt.

If someone said something actually Transphobic they would have been immediately kicked from NN with the reason why posted.

The fact they were still apparently talking makes me question that.

I'll also add if you're weaponizing the rights of a protected group to try bait people to report them, you're no better than those that slur, so I sincerely hope you weren't.

Secondly if that was true, it's on the Mentors to kick them out of NN, the GMs will not tell you if they banned someone as it's against policy so you block them and likely the GMs will act.

[Lucyfurr1988]

the person was kicked however a NN kick is only 30 minutes. also constantly kicking people from NN can and will get a GM to deal with you for harassment.

as for weaponizing to bait people to report. tell me have i named the person or given any details further than my own experience with it?

[Lucyfurr1988]

If someone is truly using derogatory language towards trans people or any other minority group, they will have a suspension. Mods are usually very good at responding to these sorts of things. If someone is just being rude that's not really cause for any real reprimands.




Or is that what the thread is really about?

no its nore about the fact that someone that is just a general player can have transphobic remarks made about them. im an EU player not NA so how would the bans actually affect me? it wouldnt its just SE doing their usual thing of making it look like they have a game that they deal with toxicity yet do nothing when a run of the mill player gets slurs used on them.

[Erendis]

my issue is more that the player was able to continue harassing and making the same kinds of remarks in novice network without any kind of repercussion. yet someone follows around a streamer and gets banned.

all they do is make it look like they don't tolerate harassment. if your just a general non streamer player then they don't care.

They were penalised appropriately because they were intentionally griefing.

[Awha]

NN kicks are what 30 min? Even then it I'd not uncommon for a even vile of comments to have supporters and defenders. So that may just may the person a target of others.

Either way people need to be less sensitive black list and move on life is too short to let people live rent free in your mind.

[Liam_Harper]

also constantly kicking people from NN can and will get a GM to deal with you for harassment.

No, kicking people inappropriately from NN will get a GM warning. The most common one is a disruptive player being kicked from NN before actually causing any trouble, because of past issues or trouble they caused. Kicking a player legitimately will not result in punishment.

The GM's are very strict on genuine harassment or abusive/vulgar language, but they are not there to ban or warn everyone you get into minor arguments with or who let slip a mild word that offended you. Treating the GM's as some sort of weapon to turn on people who offend you slightly or you disagree with is misusing the system.

[WildTamarind]

You need more detail. Theres a certain segment of activism online, in particular twitter, that act like a bunch of Karens who figured out how to act like Karens without receiving any pushback. Sorry but more details with your complaint the better. How do I know its legot transphobia when ive literaly seen so called trans activist yell that not putting pronouns on your personal bio is aparently transphobic. Hurts the movement really.