Suddenly without a house

[Canadane]

Issue resolved.

Could you elaborate?
Help others that have the same issues with your knowledge.

[MistakeNot]

Again, just 'being' inside a house doesn't stop the automatic demolition - you/the home owner have to make use of house functions like summoning a retainer or moving furniture around. Just standing in it chatting on a linkshell does not stop the demolition timer. Many players have been caught out by this, and I'm pretty sure SE would look at this and make the same conclusion. "Working as Intended" I'm afraid.

Just being inside a house should and usually does prevent the demolition timer from ticking down. I know that from experience, having a character house without anything interactive in it and where I haven't changed decoration for several months at a time.
Now, it is entirely possible that there is a bug such that sometimes you actually need to interact with something inside to reset the demolition timer, but it is certainly not commonplace.

[Jalero83]

How was it resolved?

It was an error on SQUENIX. The player has been compensated.

[MicahZerrshia]

Is this true? I'm pretty sure it was just "entering the actual house" rather than actuallly moving furniture and stuff.

When you step in it will tell you the demo timer has been shut off if it was getting close to the end. But sometimes, even when players get that msg and hang out in their house for awhile, the timer bugs out, doesn't seem to actually shut off and their house gets reclaimed anyway. You should always interact with something just in case.

[Drkdays]

Isnt the demo frozen right now anyways?

[MicahZerrshia]

Isnt the demo frozen right now anyways?

Only while server visits were down, once everyone could get back to their home server with the emergency maintenance they reinstated it.