Yo

My post wasn't intended for the masses; it was intended for Square-Enix. I posted into a public forum because game support said this is what I needed to do. Was their intent to see me get maimed by a throng of players? I hope not. Though, I won't say I didn't see it coming.

There is a misunderstanding throughout the responses, that I am saying Fantasia is deceptive. Actually, I'm not trying to make any statement about Fantasia itself beyond providing some background behind how I found myself in this position. My descriptions are entirely from memory, and I am not referring to any screenshots while recollecting the process. I do not recall seeing an "Appearance" button. Could this be a technical problem? There is no way to know.

Everyone seems to ignore my last line, but this is what my message was all about. If Square-Enix were sincere in providing this reward as a gift, they wouldn't have made such a fuss about re-issuing the Fantasia. To be clear, Fantasia is an out-of-game tool intended to enhance the player's in-game experience. I did not receive any enhancement to my in-game experience, but I did receive a boatload of frustration. ("Go purchase another one!") tells me this whole Fantasia mess is about promoting the game's accessory business. That's where this starts to look like a sham. If the genuine intent was to enhance my in-game experience with this reward, then it should be a no-brainer to forward another one. Case closed.

I don't have anything against the Moogle Shop. I've used it. I never thought anything bad of it. However, the handling of this matter has really soured the game for me, and scorched my image of the company.