That's just it, it IS the GM's Job. It's right in their own ToS
Behaviour that disrupts the game balance
Square Enix strictly prohibits the use of third-party programs or tools – including programs and tools that permit automated or “absentee” play – in Final Fantasy XIV. Accordingly, the following activities are prohibited:
- Modifying, analysing, integrating, and/or reverse engineering game software or data.
- Creating, distributing, using, or promoting utilities that interact with the game.
- Exploiting Square Enix programming bugs or glitches.
- Automating gameplay processes.
The Game Master (GM) may speak to players to investigate and confirm “absentee” play, and if the player continues with this behaviour, contrary to the GM's instructions, this will be treated as “absentee” play and subject to penalties.
I quoted this in my ticket, it's not the STF's job to look into this, that is a buck pass by people who won't address the problem.
And again, if the GM's can't, or as pointed out above won't do their job by being in league with the botters. Why do we have them?