you missed the point that WoW/Blizz under Ion is more of a "my way or the highway" approach.

feedback from testers/community is to be encouraged and subsequently ignored completely if it interferes with the dev "vision"

no one is ever happy in that game, npc's, players, likely even teh coders. the story is lackluster at best, and while they have copied systems from many other games, they have missed getting or being interested in anything resembling a real story that will grab you and make you feel...anything...except frustration and irritation