SE's inability to protect players from stalking/harassment

[Veliaire]

I talked about it. In other games, you can prevent selected people from visiting your house. I think this is fair. If you had such a function, you would not need any reports. But since there is no such function in this game, you have to choose to deny entry or messages to everyone. Instead of cutting off a branch, you need to chop down the entire tree. This is strange.

If you want to make a suggestion then submit a suggestion. Do not file a report for harassment, when what you really should be doing is making a suggestion. I don't know how it works at Square Enix, but in my job if someone submits a "complaint" it is treated as a complaint. People aren't going to then submit any suggestions nestled within the compliant to the people who process suggestions. If you want change, don't submit over 100 reports, many of which may get ignored after a certain number... why not submit a suggestion? I'll tell you why because people see the "suggestion" option, which is LITERALLY on the same screen as the "harassment" option and think to themselves "I WANT TO PUNISH THE PERSON WHO I THINK WRONGED ME" and so they figure that harassment is against the rules, so they choose that. It doesn't matter if the person they want to punish is actually guilty of harassment or if the support staff has said over and over and over to blacklist and ignore them. They will ALWAYS choose harassment instead of suggestion and NOTHING will get done about the issue they want fixed. It's so sad.