It's good of you to keep trying to engage this person in an honest and real way, but they are too far gone. This person has called anyone who disagrees with him/her a troll, toxic, and everything else under the sun. There's no reasoning with someone like that.
Someone else said something about this person needing professional help and I happen to think that was the best advice given this whole thread. Someone who claims to be "sensitive" to the pain of other people, but doesn't have enough empathy to realize that spamming support staff with over 100 tickets in under 10 months during a pandemic is WRONG, can't be reasoned with. They think what they think is right and there is nothing on this Earth that will change their mind.. and everyone who does not agree is evil and toxic and a troll.


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